Food Service Manager/Supervisor

Patricia L. Frazier

*** **** ***.

Bloomer, WI. *4724

*******.***@*****.***

952-***-**** Cell

Professional Objective

A challenging management level position that allows me to contribute my skills and experience in the competitive field of Management and Food Services.

Work Experience

Sodexho

Minneapolis, MN. 03/09 - 09/09

Retail Manager, Fresh Inspirations Café

New account in 01/09, management of staff, HACCP development, passed NSF audits 95% & 100%, Awarded Retail Operation of the Year 2009, a 2.7 million dollar account, cash handling procedures, cash control & safety audits, increase of sales in the Café via signage promotion & HACCP procedures. Work with staff to build a team, recent restructure of staff and hours, scheduling of all staff and cross training of staff, over all management of Fresh Inspirations Café.

Sodexo

Rochester Mayo Clinic/ Dan Abraham Healthy Living Center

Rochester, MN. 12/07 - 3/09

Retail Manager

Managed Café at Healthy Living Center, developed job description’s, cash handling procedures, cash & safety audits, making of the deposits, HACCP procedures implemented, inventory control, over all management of staff and Café. It was a temporary position, hired on for start up staff at HCMC.

Sodexho

Edina, MN. 07/06 - 12/07

Retail Manager- 05/06 - 07/06

Retail operation for Cross Town Café, managed staff, cash handling, cash control audits, sign design accuracy, pricing of menu items, staffing shifts, customer/client services, daily pre-services, daily HACCP requirements, all required audits, NSF and company required, over all management of Café.

Patient Services Manager:

07/06 - 12/07

Developed a better way to keep the hot foods hot, and cold foods cold, and implemented process, HACCP, food safety and physical safety, monitored staff during tray line to ensure accuracy, consistency, and inventory control.

Arkansas Children’s Hospital

Little Rock, AR.

Catering Supervisor / ARAMARK

06/90 - 07/06

Relief Supervisor-Catering /Storeroom Supervisor:

Managed several areas in relief position, moved in to Catering/Storeroom area, managed storeroom staff, reorganized storage areas, monitored inventory control, placed orders, restructured the formula base for infant & Tube feedings. Implemented a catering planned with Information Systems to implement computer generated catering event sheets, menu planning, production sheet, and weekly schedule of events, planned and managed all catered events, hired, trained, and coached catering staff. The catering increased at least by triple each year from marketing of our services, purchasing and following a budget for the Administration Conference Suites, stayed with in the budget allowed.

University Central Arkansas

Conway, AR.

Catering Director/ ARA Services

10/89 - 06/90

Responsible for all catered events, staff scheduling, planning events and follow through, delivery to other sites on &off campus, organized set up, clean up, menu planning,

purchasing of all supplies required for each event per customers requests. Processed paper work for costing and charging of each event, managed staff, trained, coached and hired. Catering increased in volume by double during my time as Catering Director, developed an off site group of companies that used our services.

Education

Cumberland High School Graduated

Cumberland, WI.

Chippewa Valley Technical College Certificate

Eau Claire, WI.

Culinary Arts

District One Technical College Certificate

Menomonie, WI.

Food Service Management

University of Alabama Certificate

Auburn, AL.

Dietary Managers

Food & Nutrition Management

Accomplishments

Dietary Managers Certification

Certified to present through Continuing Educational Workshops

Food Protection Certification

Certified to present through Continuing Educational Workshops

Member of Dietary Managers Association since

Education Committee Dist.4 Wisconsin

President Elect

Arkansas Dietary Managers

Arkansas State Board of Directors DMA

Harley Owners Group Arkansas- Secretary 2002-2003

Bikers Against Child Abuse-Secretary for State and Local Chapters-2003-04

ServSafe Certification- 2007-2012

Personal Strengths:

Customer service skills, a very strong work ethic, having an experienced background in food service, and look to challenges as opportunities to grow and learn, it is important to me to be a team player and to teach others the importance of a team. Knowledge in computers, use of outlook, Excel, Word, other computer software, Info-genesis cash register system. Knowledge in inventory control, audits, and purchasing, HACCP, Food safety standards and menu planning.

References upon request.

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