Training Manager

Erin Freshwater

P.O. Box *****

Jacksonville, FL 32226

904-***-****

****-***@*******.***

Career Ambition

To advance organizational functioning by assisting employees reach their full potential through initiatives which address learning, performance, productivity and building social capital.

Key Accomplishments

 Constructed, implemented and facilitated successful learning program which incorporated classroom presentation, on-the-job training, aptitude assessment and knowledge retention measures to address technical and soft skills training needs to establish uniform training curriculum to drive organizational excellence.

 Analyzed training needs through organization-wide gap analysis of performance deficiencies through face-to-face interviews, online surveys and focus groups to increase organization efficiency, effectiveness and profitability.

 Successful record of high impact, interactive training presentations utilizing experiential methods to address learning needs of a diverse population of employees with various levels of skill, knowledge and ability.

Education

Doctorate of Philosophy, Organizational Psychology 2010

Walden University/ Minneapolis, MN GPA 4.0

Master of Science, Industrial/Organizational Psychology 2008

Walden University/ Minneapolis, MN GPA 4.0

Bachelor of Science, Psychology 2002

Valdosta State University/ Valdosta, GA GPA 3.52

Professional Experience

First Guaranty Bank 2007-present

Training Manager, 2008-present

Jacksonville, FL

 Developed methodology to track and analyze ROI on soft skills and technical training through knowledge retention tools, observational assessment and supervisor feedback.

 Designed and facilitated leadership training program which addressed performance management, coaching for success and improvement, providing feedback, change management, leadership essentials and building an environment of trust for all levels of management.

 Acted as liaison to all organization departments to improve process and proficiency through analysis of work flow, documentation of work procedure and emphasis on cross-training initiatives.

 Initiated large scale change initiative through pioneering and executing a successful onboarding program to reduce turnover expenditures through improved employee engagement and shortened time to productivity for new hires.

Teller Manager, 2007-2008

 Led training initiative for new hires to provide technical skills and establish foundation for optimal productivity in a short time period.

 Streamlined teller operations to increase efficiency through strategic cross-training program and redesign of frequently used documents.

 Managed and inspired staff of 10 employees through proactive coaching, feedback for successful performance to obtain referral goals and support for individual career objectives.

Regions Bank

Senior Financial Services Advisor 2006-2007

Jacksonville, FL

 Developed method to build client base by building partnerships with businesses throughout the community which allowed access to their employees.

 Assessed client needs through interviewing techniques to determine appropriate products to attain the client’s financial goals.

 Assisted branch in obtaining deposit and loan growth goals.

Healthy Families Florida

Child Development Specialist 2005-2006

Jacksonville, FL

 Facilitated and managed learning management strategy for site of 15 employees on topics such as cultural diversity, conflict resolution and work/life balance.

 Analyzed training needs of staff to ensure compliance with regulatory board for home visitation and social service agencies serving at-risk populations.

 Conducted weekly review of case plans with employees to track progress of client functioning and reduce burnout of employees.

 Received Employee of the Month award 3 times.

First Citizens Bank 2003-2005

Lead Teller, 2003-2004

Columbia, SC

 Coordinated training and scheduling of 5 tellers to ensure operational functioning of branch.

 Identified client needs to cross-sell bank products.

 Reconciled cash vault and ensured branch cash levels remained at appropriate levels.

Personal Banker, 2004-2005

 Achieved Personal Banker of the Quarter award.

 Provided exceptional customer service through proactive follow-up on client issues, saving client relationships by successfully handling difficult situations and developing relationships to achieve business referrals.

 Assisted branch in obtaining deposit and loan growth and retention goals.

Citizens Community Bank

Various Positions 1997-2002

Valdosta, GA

Throughout school, I worked intermittently with this bank in a variety of positions: teller, proo

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