Operations Manager/Director

OPERATIONS MANAGER | DIRECTOR OF OPERATIONS

Top performing and accomplished professional, offering more than 10 years of progressive supervisory and managerial experience in operations management, sales, and account management within logistics, distribution, and warehousing industries combined with more than two years of strategic selling experience. Possess high level of technical competence in employee management, traffic management, negotiations, continuous improvement techniques, quality systems, and material handling technologies. Thrive in defining and implementing process and continuous process improvement; demonstrating technical aptitude, strong strategic and tactical planning, organization, and general management qualifications; establishing needs and goals; streamlining existing operations; and embracing new concepts and future trends. Proficient in utilizing numerous software applications, such as Microsoft Word, Excel, Power Point, Access, and Outlook. Areas of expertise include:

Strategic Planning and Analysis – Operations Management – General Management – P&L and Budgeting – Contract Negotiations – Training and Personnel Development – Multi-Unit Management – Process Improvement

PROFESSIONAL EXPERIENCE

LMS INTELLIBOUND, INC.

AREA OPERATIONS MANAGER –WIXOM | WARREN, MI 2008-PRESENT

Oversee daily operations of two sites with two different customers, generating more than $1M in revenue yearly. Plan and organize all sales activities with one of the assigned accounts. Coordinate with specific directors and site managers within the region to capitalize on operations efficiencies and customer loyalty for each site. Deal with cross-functional roles with the entire departments within LMS. Provided assistance to chief operation officer and senior directors to identify all areas that require improvement within the operations department. Write management reports to comply with standard operating procedures, and review results with clients daily. Administer and monitor professional development and productivity of all staff members to ensure established goals, training, and project requirements are met. Promote open communication in order to motivate staff and develop effective working relationships with peers, executives, and clients. Carry out annual performance reviews for department staff.

- Improved LMS services’ performance, efficiency, and productivity that were provided to its customers; continuously developed operations group marketability.

- Productively achieved all internally quarterly smart goals for revenue, net operating income, safety, retention/turnover, customer service, and administrative scorecard.

- Attained one-year accident free record (OSHA recordable incidents free) at both locations.

NATIONAL ACCOUNT MANAGER –NORCROSS, GA | DEARBORN, MI 2007-2008

Maintained business and expansion of net revenue with new/existing accounts; managed and coordinated all customer service efforts started within one or more of LMS sites to ensure consistent and first-rate service quality and customer satisfaction. Assumed strategic sales position, performed cold calling and follow up to generated leads, and carried out initial presentations and site surveys/analysis. Developed business cases and prepared final presentations.

- Successfully generated more than $3M in new revenue.

- Effectively managed six new locations and three new customers.

SITE MANAGER –HAMMOND, LA 2005-2006

Directed the warehouse crew consisting of 40 individuals on a daily basis supported by two supervisors and four leads. Corresponded with all customers in a solution based, positive manner. Arranged schedule for personnel in accordance to client-supplied schedules. Held accountable for negotiating rates with common carrier representatives and organizing shifts with safety and efficiency as main concern. Wrote and balanced daily bank deposits and produced daily work logs and transmission to corporate. Checked and assessed daily labor and billing reports.

- Accumulated customer satisfaction survey with a score of 9.25 on a scale of 1-10.

- Consistently met the entire internally quarterly smart goals for revenue, net operating income, safety, retention/turnover, and customer service.

- Spearheaded a team with more than two years accident free record (OSHA recordable incidents free).

PLASTECH ENGINEERED PRODUCTS –ROMULUS, MI

WAREHOUSE MANAGER 2003-2004

Directed daily activities of clerical and warehouse staff consisting of 30 employees across three shifts; liable for evaluating performance, allocating work tasks, monitoring productivity, securing resources to facilitate staff performance, and ensuring high standards of quality, accuracy, housekeeping, merchandise damage minimization, and safety.

- Selected to be one of the members of the internal auditing team.

- Received the highest shipping efficiency rating of 96 from Ford Motor Company for six consecutive months.

- Restructured the warehouse layout for the most economical flow of product, which reduced manpower by 15%.

- Minimized shipping discrepancies from 18% to less than 5%.

- Significantly reduced manpower by 20% in the In Line Vehicle Sequencing operation by streamlining work instructions and processes.

LINC LOGISTICS INSIGHT CORPORATION –DETROIT, MI

OPERATIONS SUPERVISOR 2000-2003

Administered dock operations and ensured that freight was loaded and unloaded in conformity with the established safety and cost standard, including planning, assigning, supervising and evaluating employee workload, as well as communicating with all levels of terminal staff.

- Chosen to train all incoming supervisors.

- Took part in streamlining and recreating the layout of the cross-dock operation to minimize workflow traffic.

- Instrumental in developing highly competitive teams that organized and led the operation to ensure safety meeting, pre-shifts, and production efficiency.

LOGISTICS SUPERVISOR 1999-2000

Checked the attendance and activities of the drivers and laborers to minimize overtime, and ensured drivers do not exceed limits set by regulatory agencies. Assessed productivity, service, and safety targets for each route, laborer, and driver. Endowed ongoing feedback and coaching on equipment operation, productivity, and other issues.

EARLIER CAREER

HYATT HOTELS & RESORTS ¬¬ –DEARBORN, MI

ASSISTANT FOOD & BEVERAGE MANAGER 1998-1999

EDUCATION

EASTERN MICHIGAN UNIVERSITY –YPSILANTI, MI

BACHELOR OF SCIENCE IN RECREATION AND PARK MANAGEMENT 1993-1998

ACTIVITIES

4-Year Varsity Letter Winner, Baseball, Eastern Michigan University

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