Position Above
Resume:
NEHA MATHUR
E-mail: **************@*****.**.**
DOB: December 16th 1977
Having 9+ years of extensive experience with the hotel industry and successfully performed roles as a hostess, banquet sales coordinator, banquet sales executive, Assistant Manager Banquets Sales and then Manager Banquets Sales at different places. A young, confident and motivated individual, looking for a challenging opportunity that helps me to achieve not only the organizational goals but professional and personal growth as well. I can offer you a combination of my professional experience, education and motivation to surpass, and confident enough make a strong contribution to your company. In addition to my desire to work in your organization you will find me dedicated and driven professional who enjoys meeting and motivating people, working in teams, and have a bubbly and happy personality
Ø An efficient hotel industry professional with a brief but enriching experience of nine years plus with luxury hotels
Ø Educationally qualified with a 3 year diploma in hotel management and an industrial training at hotel Taj, Lucknow
Ø Adept in managing meals / tea for large number of guests
Ø Fully conversant with international hospitality industry etiquettes and manners.
Ø Soft spoken, well cultured with pleasing personality.
Strengths – Personal Attributes
I offer my honesty, punctuality and team work. I am friendly and well mannered with a bubbly personality, yet hard working and self motivated. I have the ability to communicate with efficiency to people of all ages and relate very well to people from different cultures and backgrounds and am very eager to continue learning new skills
My core competencies include:
Ø Food Beverage management
Ø Buffet Operations
Ø Guest Relations
Ø Motivated and self- driven
Ø Coordination
Ø Excellent Communication
PROFESSIONAL ACCOMPLISHMENT AND ACHIEVMENTS: -
Ø Supervised entire operations of meals, tea and snacks for guests in the lobby / lounge
Ø Received guests and comforted them to tables.
Ø Ensured availability of all items in menu, in right quantities, all the time.
Ø Received telephonic orders for meals and arranged quick preparation in right quality / quantity for servicing in the room of the guest.
Ø Coordinated with the billing section to ensure correct billing without any miss –outs
AS A BANQUET SALES COORDINATOR MY JOB PROFILE WAS:
Ø Handling the guest queries
Ø Handling reservation calls
Ø Responsible for banquet operations incl menu planning, buffet arrangement, guest coordination
Ø Making every day sales report.
Ø Making function prospectus of every day conference
Ø Taking booking on phone
Ø Coordinating with the other departments regarding functions.
Ø Selling banquet halls
Ø Coordinating with the guest regarding the bills & the settlements.
AS A BANQUET SALES EXECUTIVE MY JOB PROFILE WAS:
Ø Going out for sales call
Ø Menu planning & suggesting to the guests
Ø follow ups & maintaining relationship with existing clients.
Ø Handling walk in guest who comes for the query or for bookings independently
Ø Taking care of room bookings .
Ø Making monthly tentative & confirmed booking report.
Ø Meeting with in house long staying guests.
Ø Converting Tentative Bookings into confirmed bookigs.
Ø Taking care of Billing Part also.
Ø Dealing with accounts dept regarding billing.
AS ASSISTANT MANAGER BANQUET SALES MY JOB PROFILE WAS
Ø Going out for sales call ( minimum six calls per day 3 cold calls & 3 confirmed appointments)
Ø Menu planning & suggesting to the guests
Ø follow ups & maintaining relationship with existing clients.
Ø Handling walk in guest who comes for the query or for bookings independently
Ø Taking care of room bookings .
Ø Making monthly tentative & confirmed booking report.
Ø Meeting with in house long staying guests.
Ø Converting Tentative Bookings into confirmed bookigs.
Ø Taking care of Billing Part also.
Ø Dealing with accounts dept regarding billing.
Ø Taking booings for OutDoor Caterings.
Ø Making Tentative Bookings record up-to date.
Ø Asking Feed Back from the Guest after the Functions.
Ø Sending Proposals
Ø Offer Contract Letter before Function .
Ø Making report of the Function of the day & forwarding it to other departments.
Ø Taking bookings for outdoor catering.
Ø price negotiation.
PROFESSIONAL WORK HISTORY:-
Savannah Sarovar Premiere Bangalore Assistant Manager Banquets Sales & (Room Sales as well) Feb 09- April 10
Hotel Park Premiere Gurgaon Banquet Sales Executive Sep 07-Dec 08
Hotel Crowne Plaza Delhi Banquet sales coordinator promoted as a banquet sales Executive
Oct 05 – July07
Hotel Hyatt Regency, New Delhi Hostess Delhi ka Aangan, Indian Restaurant & Lobby Lounge Jan ’03 – Sep’ 05
Wills LifeStyle Gurgaon Customer Facilitator April’02 –Dec 02
Hotel Park Royal Intercontinental, New Delhi Hostess Tea Lounge and (Blooms) Coffee shop Feb 01 – April 02
EDUCATION & PROFESSIONAL DEVELOPMENT
Pursuing MBA in Marketing (Distance Learning)
Allahabad University(U.P)
Diploma in Hotel Management (3 years)
Institute of Hotel Management and catering technology. Meerut (U.P.), 2000
Industrial Training (6 Months)
Taj Mahal Hotel, Lucknow
Senior Secondary
Inter College Obra (U.P.), 1995.
REFERENCES:-
Available on request
The above credentials along with my enclosed resume make me ideally suitable for position in your organization. I would appreciate an opportunity for a personal interview.
Neha Mathur
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