Human Service/ Counseling/Case Management

NATASHA BROCKINGTON

**** ****** ******

Baltimore, Maryland 21213

410-***-**** (or) 410-***-****

******************@*****.***

CAREER OBJECTIVE:

To secure a challenging and rewarding position working with people in the community while gaining knowledge under my degree plan.

EDUCATION:

1993: Received high school diploma

1994: Completed EKG Monitoring Technician class at Baltimore City Community College

1995: Completed Nursing Assistant class at the Red Cross

1996: Completed Nursing Extender class at University of Maryland Hospital

1998: Completed Emergency Medical Technician course at Baltimore City Community College

1998: Volunteered with the Baltimore City Fire Department

1999: Completed an Early Childcare and Development Course at Baltimore City Community

College

2008: Graduated from Sojourner Douglass College with a BA Degree in Human Service and

majored in Social Work.

CONTINUING EDUCATION:

I am currently pursuing Masters Degree in Mental Health Counseling at Walden University.

PROFESSIONAL SKILLS:

Team player, works well with others, computer literate, pleasant, strong work ethics, and exceed with work expectations and performance.

EMPLOYMENT HISTORY:

Intake Coordinator

2009-Present (Part-time)

Total Makeover Inc.

1727 E. Oliver Street

Baltimore, Maryland 21213

This is a temporary transitional/ sober living home for female recovering addicts and/or ex offenders. My job duties are: intake, initial assessment, orientation, monitoring resident compliance (random drug testing), maintain resident files and referrals to different agency’s as needed.

Office Service Clerk Lead (Supervisor)

2006- Present

State of Maryland (Occupational and Professional Licensing)

500 N. Calvert Street

Baltimore, Maryland 21202

To supervise the call center to assure that the calls are being answered in a sufficient amount of time, to assure that calls are being transferred and directed to the appropriate persons. In the call center we get approximately 800 calls a day. My job duties consist of typing, multi-tasking, large mailings, personnel issues, administering evaluations, interviewing for employment when necessary, lead staff meetings, and to accurately maintain, enter, retrieve, and update computer licensing records.

Office Service Clerk

2005- 2006

State of Maryland (Financial Regulation)

500 N. Calvert Street Baltimore, Maryland 21202

Accurately maintain, enter, retrieve and update computer licensing records. Work the switchboard, and answer telephone inquires. Scan information into the computer system. Sort, log and distribute all mail. Also filing, photocopying, light typing, greet clients and visitors, order supplies, collect and log payments into database.

Childcare Worker/ Counselor

2004- 2008 (part-time)

Fellowship of Lights

1101 St. Paul Street suite 111

Baltimore, Maryland 21202

The Fellowship of Lights is a shelter for children between the ages of 12- 17 years of age with a variety of mental, substance abuse, physical and/ or behavioral problems. A lot of the youth are placed there by court order from Department of Juvenile Justice. My duty as a Childcare Worker was to provide supervision at all times. This is a structured facility which includes teaching, group lectures, crisis interventions, and assisting them with practical living skills such as: cleaning, cooking, and assisting them with finding employment, attitude, and building productive relationships.

• In addition, I also interned there as a Social Worker from September 3, 2007 to February 25, 2008.

Patient Service Representative/ Office Assistant

2000- 2005

Maryland Family Care

301 St. Paul Place

Baltimore, Maryland 21202

Greeting patients, registration, collect and document patient demographics, verify and input insurance into database, schedule appointments, test and procedures, answer multi-lines, filing, light typing, collect co-payments and other office task.

Nurse Assistant

1997-2000

Johns Hopkins Intra-Staff Agency

2330 W. Joppa Rd.

Baltimore, Maryland

My duties were to provide direct patient care to my assigned patient(s) through out the hospital in areas such as: medical, pediatric, surgical and psych unit.

Nurse Extender

1995- 1997

University Hospital (Shock Trauma)

22 S. Greene Street

Baltimore, Maryland

Vitals, blood drawing, wound care, assisting the nurse and direct patient care etc.

References provided upon request.

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