Customer Service Experience

VIC ELKASSABANY

**** ***** **** ***** ***. C, Greenville, NC 27834

919-***-**** ******@*****.***

OBJECTIVE

Guest Service Representative for COURTYARD RALEIGH DURHAM AIRPORT with 10 years Customer Service Experience, excellent attention to detail, and 2 years of business operations experience, interpersonal skills & team player, negotiation/communication skills

EDUCATION

East Carolina University Bachelor of Science Human Services July 2001

EXPERIENCE

Mortgage Loss Mitigation Rep-KForce for Bank of America (temporary assignment) January 2009-July 2009

• Verified various documents supporting homeowner mortgage loan account information

• Educated borrower on mortgage loan status delinquency issues (foreclosure, bankruptcy filings, pending loan modification decisions, transaction history updates to their loan(s))

• Counseled loan borrowers on FHA Loan guidelines on possible delinquency resolutions and updated their debt to income ratios for possible loan modification pre-approval and financial assistance to their loan(s)

• Collections/Accounts Receivable applying payments to their loans

Customer Service Representative-Centralized Showing Service May 2007-October 2008

• Data Entry Updated property account files for sellers/real estate agents through inbound calls with excellent Customer Service

• Assisted authorized agents with buyers in setting appointments & giving access codes through in bound calls

Data Entry Clerk/Call Center Collections Representative-CareMark Co. January 2006-April 2007

• Data entry updated customer accounts with Excellent Customer Service

• Made outbound calls to residents with delinquent accounts attempting to collect on their debts for creditor and assisted with the skip tracing to update resident contact information

• Accurately verified declined customer credit card reports/amounts

• Adjusted data entries & balanced billing payments to customer accounts receivable

Patient Transport/Clinical Support Staff-Pitt Memorial Hospital May 1999-December 2005

• Cared for and ensured patient safety through excellent customer service

• Demonstrated team work with fellow transport teammates

• Trained employees & volunteers the significance of patient safety for their travel in the hospital

• Dispatched employees and maintained transport log for Patient Exams of the Radiology Department

Sales Assistant Manager-Brody’s Retail Store June 1997-May 1999

• Assisted Customers with retail merchandise selections, and cashiered transactions for their purchases

• Replenished sales floor with new merchandise stock for Customer Service Satisfaction

• Took measurements for Men’s Suits to customize their fittings for special orders

• Key holder, made cash deposits, opened/closed store, supervised part-time staff, evaluated profit/sales for Marketing

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