Customer Service Medical Assistant

Shernee Moore

Phone: 281-***-****

Email: **************@*****.***

******************************************************************************

Career Objective Hard worker with excellent customer service and office support skills, proven to effectively train and demonstrate time management and problem solving. Interact well with others at all levels including children, patients and professionals.

Work History

3/2009-1/2010 Hamilton Medical Group –Collection Relations Specialist

Train, process NSF checks, Write off patients in bankruptcy status, maintain customer contact files, Process and mail all monthly statements and collection letters. Analyze and reconcile accounts. Investigate discrepancies, prepare month-end close. Process accounts receivable reports and denied claims. Make outgoing calls to delinquent customers, record keeping of financial status of patient and status of collection efforts, Process transfer patients to collection agency.

9/2008-2/2009 Ecardio – Collections/Billing Analyst

Investigate and develop customer background information, submit CPT codes and submit ICD-9 codes along with DX for treatment. Train new employees. Process denied claims and DME equipment usage. Analyze and reconcile accounts. Process Insurance claims from initial filing through collection by means of the organization have computerized billing system, monitors status of unbilled claims. Post payments to accounts receivable accounts and non-account receivable accounts.

11/2007-5/2009 Memorial Hermann –Clerk /Medical Assistant

Process admitting paperwork, registration, patient chart maintenance, monitors and evaluates systems to supervise data input including charges, ancillary charges, accounts receivable payments and adjustments. Audits client records for accuracy of charges submitted by nursing services.

12/2007-12/2008 Doctors Hospital-Tidwell-Patient Relation Intake /Collections

End of month billing, register and admit inpatient, verify patient insurance coverage, co-payments and deductibles. Determine patient out-of-pocket.

1/2007-11/2007 HEALTHSOUTH Hospital-Clerk

Verify insurance, Answer multi-line phone, schedule appointments, train new employees, process admitting paperwork, doctor consults, filing, general clerical and data entry. Filing, faxing, and answer high volume phones.

12/2005-7/2006 Mental Health Mental Retardation (MHMR)-Intake

Register patient, appointment setting, filing, process lab work, post payments, train new staff, interpreting and enforcing rules and regulations, and provide individuals with appropriate care, training, and recreation.

Education Blinn- 8/2004-5/2006- Billing and coding, medical terminology

North harris-8/2006-5/2007-Business office admin/ HR

Contact this candidate