Operator Help Desk

Naim Muhammad

*** ********* ****** • Newark, NJ *7112 • 973-***-**** • ****.**********@*****.***

OBJECTIVE: Computer Operator/ Help Desk Support

HIGHLIGHTS OF QUALIFICATIONS

• Computer Operator with 12 years of Data Center, Help Desk and Application support experience.

• Specialist in monitoring and executing batch job cycles, implementing shell scripts, and tape backup procedures.

• Adaptable and proficient in supporting users within multiple operating system platforms.

TECHNICAL PROFILE

Applications: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, WS-ftp, Omnitracker, Veritas Backup Exec, EMC Networker, Novell Console One, Windows Remote Desktop

Languages: sh, bash, ksh, csh

Operating Windows NT, Windows XP/98/95, UNIX (Sun Solaris, Fujitsu),

Systems: Linux (Suse, Redhat)

Networking: FTP, TCP/IP

PROFESSIONAL EXPERIENCE

Hamburg Sud North America, Morristown, NJ 2002 to 2011

DATA CENTER LINUX/UNIX OPERATOR

• Monitor and administer SUSE Linux system using sar (system activity reporter), the top command and various other Linux command line utilities.

• Create and administer user login accounts via useradd and userdel command line utilities. Maintain user IP addresses in the Linux/Unix host table. Setup Windows and Linux/Unix printing for multiple user groups.

• Execute batch jobs via shell scripts and Legato job queue utility. Run daily system backups and file restores using EMC Networker for Linux OS and Veritas Backup Exec for Windows Network.

• Provide 1st and 2nd level help desk support on a nationwide scale; utilizing the Omninet Omnitracker ticketing application. Provided customer care to 3rd party clients.

EDS (Electronic Data Systems), Morris Plains, NJ 1998 - 2002

UNIX/MAINFRAME BATCH OPERATOR

• Monitored VSE/ESA mainframe. Fixed batch job abends via JCL (Job Control Language). Ran batch jobs using dos power commands and CICS subsystem. Ensured multiple batch jobs were run on a timely basis. Ran daily tape backups.

• Executed UNIX batch jobs via shell scripts and legato job monitoring utility. Ran daily system to tape backups and tape to system restores.

• Provided 1st level help desk support for external clients; sent (ACH Auto Clearing House) files to clients via ftp.

EDUCATION, CERTIFICATIONS

CERTIFICATE Data Center Support, The Chubb Institute, Parsippany, NJ 1998

AS DEGREE Business Administration, Essex County College, Newark, NJ 2006

ITIL (IT Infrastructure Library) V3 Foundations Certification 2010

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