Customer Service High School
Resume:
LINDA CAROL BORONDA
CARY, NC *7511
CELL: 919-***-****
EMAIL: ********@*****.***
________________________________________
WORK HISTORY
APR 1983
TO
APR 2010 CUSTOMER BILLING ADMINISTRATOR – CREDIT/COLLECTIONS
VERIZON TELECOMMUNICATIONS/ GTE
DURHAM, NC 27703
RESPONSIBLE FOR PROCESSING, RESEARCHING AND RESOLVING CUSTOMER BILLING CLAIMS; TAKING AND PROCESSING ORDERS FOR NEW SERVICES AND CHANGES IN SERVICES AS WELL AS MAINTAINING CUSTOMER RECORDS; VERIFYING CORRECT BILLING AND PRICING USING FEDERAL, STATE AND LOCAL TARIFFS; WORKED DIRECTLY WITH CUSTOMERS AND OTHER MEMBERS OF THE TEAM WHILE MEETING INDEPENDENT GOALS FOR CUSTOMER SERVICE AND INTERNAL INDICES.
SEP 1977
TO
MAR 1983 RESIDENCE/BILLING CUSTOMER REPRESENTATIVE
GTE
TORRANCE, CA 90503
SPOKE DIRECTLY WITH CUSTOMERS TO ORDER NEW SERVICE, CHANGES IN SERVICE AND DISCONNECTIONS; EXPLAINED MONTHLY BILLING PLANS, RESOLVED BILLING DISPUTES, AND WORKED WITH FINAL ACCOUNTS AND COLLECTIONS.
JUL 1972
TO
SEP 1977 DIRECTORY ASSISTANCE/LONG DISTANCE OPERATOR
GTE
REDONDO BEACH, CA 90277
ANSWERED CUSTOMER CALLS FOR INFORMATION, PHONE NUMBERS AND ADDRESSES IN THE LOS ANGELES AREA; CONNECTED CUSTOMERS WITH LOCAL AND LONG DISTANCE TELEPHONE NUMBERS; PROCESSED BILLING FOR COLLECT, THIRD NUMBER AND TOLL CALLS WHILE MEETING COMPANY INDICES FOR TIME AND ACCURACY.
EDUCATION
JAN 1995
TO
PRESENT DURHAM TECH
DURHAM, NC 27701
BA- LIBERAL STUDIES
AM CURRENTLY WORKING ON MY UNDERGRADUATE REQUIREMENTS FOR TRANSFER TO A FOUR YEAR PROGRAM.
SEP 1968
TO
JUN 1972 WEST TORRANCE HIGH SCHOOL
TORRANCE, CA 90503
SOFTWARE/SYSTEM SKILLS
WAS REQUIRED TO USE UP TO EIGHT DIFFERENT SYSTEMS EMPLOYED BY VERIZON FOR ORDERING, BILLING AND MAINTAINING CUSTOMER RECORDS.
MICROSOFT WORD
EXCEL
INTERNET SEARCHES
FEDERAL, STATE & LOCAL TARIFFS
MICROSOFT OFFICE 2010
REFERENCES
TONI SMALL
PROFILE MANAGEMENT ANALYST
FRONTIER COMMUNICATIONS
5003 MIAMI BLVD
DURHAM, NC 27703
KATRINA PASCHALL
CUSTOMER ADMINISTRATOR
FRONTIER COMMUNICATIONS
5003 MIAMI BLVD
DURHAM, NC 27703
MICHELLE SMITH
PERSONAL FRIEND
2913 LEGARE CT
RALEIGH, NC 27613
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