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Customer Service Administrative Assistant

United States
August 13, 2012

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Customer driven, highly motivated with an exceptional ability to convey a clear message across key areas of financial and non-financial audiences. I was recognized for excellence in multiple phases of collections, customer service, and performance.


Webmaster Small and big business collections

PBX database PDA and Cash Register

10-key TABC & Food Handler Certified

Microsoft Word and Excel


CAPITAL ONE BANK, Irving, TX 2012 - Present

Sr. Inbound Customer Service Rep (2012 - Present)

• Answer any questions about customer’s accounts

• Took loan payments by phone

• Updated addresses and phone numbers on customer’s account

• Order checks and debit cards for customers

• Sales Referrals – got customers to sign up for Online Banking and Bill Pay

• Help customers resolve issues with account

• Assisted with bank locations addresses and phone numbers

• Took incoming calls and transferred customer to the appropriate departments


Administrative Assistant (2008 – 2012)

• Draft correspondence, forms, reports for the Principal and other department staff members using a personal computer.

• Prepare data as needed when completing state and local reports.

• Organize and manage hardcopy and computerized departmental files.

• Manage student records as needed.

• Responsible for inputting supply requests in on a timely basis.

• Tend to routine bookkeeping duties, including basic math operations, for all departments.

• Assist with personal time records including leave requests and reports. Draft and submit information as required.

• Answer incoming calls, take accurate messages and transfer to appropriate staff.

• Oversee appointment schedules, meetings, file, receive, sort, and deliver mail/other documents to department staff.

• Enrolled and withdrew new and old students

• Ensure confidentiality of student records

• Set up and took minutes for the School Board Meetings

• Assisted the Senior Sponsors and different committees

• Assisted the Superintendent, Business Manager, Principal, Associate Principal, Teachers, and School Board Members

• Assisted students with college applications, waivers, and transcripts

FEDEX KINKO’S, Plano, TX 2006 - 2008

Inbound Customer Service Rep/Webmaster

• Initially hired via Volt temporary; for the first 3 months, fulfilled the responsibilities of a representative in Branch Accounts.

• Consistently met or exceeded all monthly performance goals.

• Utilized by Account Services and Remittance for special projects such as washes and account updates.

• Trained for Webmaster, emails that are sent from customers that inquire about their account.

• Research projects

• Inbound and outbound collections on current and past due accounts

TARGET, Dallas, TX 1998 - 2006

Planogram Team

• Changing prices on items

• Built end caps and new planograms

• Stocked merchandise

• Eliminated clearance and discontinued items

• Scanned and pulled merchandise needed to stock the planograms

Cashier/Guest Service

• Answered incoming calls

• Handled purchases and returns

• Managed to open and close the food court

• Handled irate customers and complaints

• Counted cash and distributed to the cash registers for all the departments

• Flexible to work in Food Court, Electronics, Softlines, Hardlines, and Certified for the Backroom

• Ticketed all defective merchandise

SOUTHWESTERN BELL, Dallas, TX 2001 - 2003

Console Operator

• Looked up addresses and phone numbers for customers calling 1411 worldwide

• Reversed numbers and area codes

• Met or exceeded quota

• Search for businesses and residential information


Penn Foster College, Scottsdale, AZ

El Centro College, Dallas, TX

Lincoln High School, Dallas, TX

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