Customer Service Manager
Resume:
LEON M. KRISTAL
Arlington Hts, IL 60004
*************@***.***
PROFESSIONAL OBJECTIVE
To join a well-established company that will utilize my mechanical and technical ability.
To establish structure, provide reliability and dependability.
• Highly motivated self-starter with extensive experience in warehouse operations, automotive
mechanics, and customer service
• Working knowledge of automated inventory control and shipping systems, field locator systems
(FLS) and RF scanners. Received extensive training in automotive technology.
• Capable of working independently or in a team-based environment. Skillful in training and
motivating new associates.
PROFESSIONAL EXPERIENCE
Assistant Warehouse manager, 2001-November 2011
Brook Electrical Distribution, Addison, Illinois
• Supervised Staff
• Organize and maintained merchandise
• Deliver merchandise using company vehicles
• Provide excellent customer service during merchandise pick-up
• Receive all incoming merchandise, verifying accuracy of order
• Perform light Maintenance duties
• Entrusted by management to handle special projects
Assistant Warehouse manager, 1992-2001
Leavitt Communications, Lincolnshire, Illinois
• Assisted Warehouse manager of Regional Distribution Center, Multi-million dollar supplier of
telecommunications and electronic equipment
• Supervised all phases of shipping and receiving operations, including order processing,
documentation/shipping verification, computer input, transportation, and cycle counts
• Oversaw 8-10 warehouse employees, coordinating warehouse activities to provide 100% oneday
shipment of orders to customers
• Scheduled and trained crew, monitored performance, ensuring maximum quality and
productivity standards were maintained
• Trained crew in use of Filed Locator System (FLS) the RF hand-held scanner
• Processed paperwork and assisted sales department with customer services issues
• Originally hired as a picker, consistently promoted to positions of increased responsibility
Automotive Mechanic, 1984-1992
Various new-Used car Dealerships including North Star Dodge, Melrose Park, Illinois; Gregory Dodge,
Highland Park, Illinois; and Arlington Toyota, Buffalo Grove, Illinois
• Customized trucks, prepared new/used automobiles, diagnosed and repaired electrical and
mechanical problems, warranty work, air conditioning, brake and engine maintenance and repair
work
Automotive Claim Processor, 1982-1984
Ryan Insurance, Chicago, Illinois
• Processed claims submitted by car dealers and customers. Carefully followed recommended
guidelines, working closely with agents and customers to provide maximum customer service
EDUCATION
Associated Degree of Science, Automotive Technology
Triton College, River Grove, Illinois
GPA: 3.75/4.00
TRAINING
• Leavitt Communications – Crown Forklift, Use and Safety
• Chrysler training school – Mitsubishi Engines, Emissions, Pre-Inspection
• Hunter Alignment School – Chrysler, Volvo
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