Customer Service Pvt Ltd

CURRICULUM VITAE

V MEENAKSHI

No. **/**, Loganathan Nagar 2nd Street

Choolaimedu

Chennai – 600 094.

Mobile No: 988-***-****

Email id: ************@*****.***

OBJECTIVE

A position where I can make meaningful contribution continuously and grow professionally with the organization. To pursue a career in your esteemed organization that provides an opportunity to utilize my expertise skills.

EDUCATION:

Bachelor of Commerce

University of Madras Year of Passing

Chennai, Tamil Nadu. Apr-2005

Higher Secondary

Padma Prakash Institute Year of Passing

Chennai, Tamil Nadu. Apr-2000

S S L C

Saviour Matriculation Hr Sec School Year of Passing

Chennai, Tamil Nadu. Apr-1996

COMPUTER KNOWLEDGE

Operating Systems: WIN 98/2000/ME/XP, MS-DOS

Office Automation Tools: MS Office, Page Maker, Adobe and Coral Draw

Current Experience

1. FUTURE GENERALI INDIA LIFE INSURANCE COMPANY PVT LTD

Branch Operation Executive (From June’08 to Dec 15th 2011)

Underwriting the insurance application forms & determining the credit worthiness of the applicant in complex & intriguing cases.

Refer to our Head Office in the Underwriting department for any clarifications or changes in the Insurance Underwriting coinciding with company Policy.

Managing service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT.

Assessing customer feedback, evaluating areas of improvements & providing feedback to the associates on improvements and achieving customer satisfaction matrices.

Monitoring the overall functioning of Branch Operations, identifying improvement areas and implementing adequate measures to maximize customer satisfaction as well as Company satisfaction, Maintaining Petty Cash Bills & Vouchers.

Manage the queries or law suits filed against any insurance claims and Financial Advisors.

Facilitating the training of Business Managers & Financial Advisors about the Insurance Underwriting process & strategies of Operational functions.

Achievements

Achieved 2nd position among the Top BOEs in Zonal wise rating in Jan’09,July’09, Jan’10 (Half yearly Rating)

Achieved 1st Position in TN & certificate awarded by VP & Senior Manager Operations – 109% of Renewal Target

2. METLIFE INDIA INSURANCE COMPANY PVT LTD

Operation Executive (From July’07 to June 08)

Scrutinizing the application before login and to ensure that the same is within the Company and AML guidelines

Coordinate with CPU to upload the application on the same day.

For Non Medical Cases proper follow-up with Finance to place the case within the TAT time. Pending follow up with respective SM’s for policy Placement of Branch applications

Maintaining MIS report

Processing of renewal cheques and raising of Temporary Receipt

Follow-up with Customers, Field force to clear the renewals.

Maintaining separate tracker for agent’s commission, Maintaining Petty Cash Bills & Vouchers

Handling Commission Cheques and FA Queries

Co-ordinating with CPU for Policy Document Despatch

Conducting training for Fresh FA’s reg Underwriting Guidelines

Previous Experience

3. PAMAC FINESERVE PVT LTD as an Operation support service (From June’05-June’07).

Ensuring 100 % Scrutiny of all applications logged for the day

Ensure all policies are entered in the PMCL software without fail except rejected ones

Holding the responsibility of Initial Underwriters by checking whether the details provided are correct by cross checking with the proof submitted.

All Policy Owner Service (POS) related request received from customers & agents are d & forwarded to zone for processing

All Pos pending report received form HO are followed up with the customer & collected within the specified TAT

All Queries pertaining to Policy related & other service request are totally handled by me

Maintaining the Complaints Register and closing the complaints with in Company TAT

Orphan cases are taken special attention in renewal collections since they have the direct impact on Persistency

Daily MIS on Rejection & Complaints register were prepared & forwarded to BOM on Monthly basis.

4. Prem Finance (Feb’04 to May’05): Worked as a Customer Service Executive and Admin In charge

Collecting renewals from Walk-in Customers

Preparing Document for Loan Purchase

Maintaining RC Books and Insurance for Vehicles

Preparing repayment charts for Sales Executives on weekly basis

Co-ordinating with Sales for pending payments

5. Vijay Graphics (June’01 to Jan’04) : Worked as a Project Designer

Preparing Designing Works

Handling walk-in customers

Doing Ph.D., and M.Phil Projects

Maintaining Register for Cash.

6. Embassy Communications (July’00 to May’01) : Front Office Executive

PROFESSIONAL STRENGTHS

Dedication and devotion to the Job allotted without doing any compromise on the quality of the work.

PERSONAL INFORMATION:

Name : Meenakshi V

Sex : Female

Marital Status : Married

Nationality : Indian

Date of Birth : June 17th 1981

Birth Place : Chennai

Permanent Address : No. 25/11, Bharathiyar Street,

Choolaimedu, Chennai 600 094.

Languages Known

To Speak : Tamil English & Sourashtra

To Read & Write : Tamil & English

I hereby declare the above information given by me is true to my knowledge

Date :

Place : Chennai Meenakshi V

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