Customer Service Assistant

*** ****** ** ** #*** • ATLANTA,GEORGIA.*****

PHONE 678-***-**** • E-MAIL ***********@*****.***

STEPHANIE GRISHAM

OBJECTIVE

To obtain a position that utilizes my skills in developing and maintaining my management and customer service skills as well as good work ethics. Also capable of managing external relationships, satisfying customer/client needs through resourceful problem solving and appropriate verbal and written communications.

PROFESSIONAL EXPERIENCE

December 2005/ PRESENT Atlanta-Fulton County Library

Library Assistant SR

• Provides lead direction to assigned staff as required, including establishing workloads, prioritizing work assignments, monitoring employee performance, interpreting polices and procedures, and resolving issues.

• Provides customer service to resolve patrons concerns and/or issues.

• Performs library accounting functions and manages budget accounts within assigned area

• Performs computer data entry to create records within assigned area.

• Maintains library files and bibliographic data for the library’s online catalog within assigned area.

September 2004/April 2005 Pink Jean, LLC

Sr. Office Assistant

• Maintain and generate Spreadsheet for reports, answer incoming and outgoing calls, assist with maintaining files.

• Help with making travel arrangements such as booking hotels, car rentals, and airline tickets.

• Order supplies, maintain business calendar for office manager. Coordinate conference calls.

• File and type memos and contracts. Make appointments for clients and office mangers.

April 2000/August 2004 City Of North Miami Beach

Librarian Assistant

• Process all incoming and outgoing books.

• Issue Library cards to patrons use.

• Place holds on books patrons, also in charge of interlibrary loans.

• Transfer calls to the correct departments within the city, and Includes administrative duties.

• Repaired damaged materials, Also Supervised 3 to 4 employees.

October 1999/May 2001 Burdines Department Store

Cash office/ Sales Associate

• In charge of helping customers with selecting gift-wrap

• Supervised employees in the cash office, make deposits at the end of the night. Receive cash drawers at the end of the night from all registers.

• Giving out pay checks to employees.

• In addition, close and open credit card accounts, and take account payments.

October 1997/January 1998 United States Post Office

Mail Sorter

• Direct items according to established routing schemes, using computer controlled keyboards or voice recognition equipment

• Distribute incoming mail into the correct boxes or pigeonholes.

• Clear jams in sorting equipment.

• Operate various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers, and bar code sorters.

EDUCATION

August 28,1998-June 6, 1994 Booker T Washington High School

Atlanta, Georgia

April 3,2003 Cornerstone Christian Correspondence School

Townsend, Georgia

Skills: experience in performing Administrative office work to include duties such as telephone usage, filing, typing, handling customers questions or complaints, data entry, computer usage, Handling money, Experience with Microsoft Word, Excel, and Outlook;

Experience managing multiple priorities with deadlines; Respond quickly to changing situations; and work well under pressure while maintaining individual and team effectiveness.

REFERENCES

Upon Request

Contact this candidate