Collections Manager

George Kuffrey

***** ** **** *******

# ***

Doral, FL 33178

USA

Home: 305-***-****

*****************@*****.***

CAREER OBJECTIVE:

To pursue new challenges and opportunities with a growing and stable organization,

where my skills and knowledge would be an asset to the overall success

of the company.

SUMMARY OF QUALIFICATIONS:

Over 15 years of credit card, banking, medical and bad check collection

expertise. Excellent communication skills, both verbal and written. A team player as a collector and a leader as a manager.

Effective customer service and problem solving abilities. Met and exceeded both office goals and productivity levels on collections.

Knowledge of the FDCPA.

Trilingual: English, Spanish and Arabic.

PROFESSIONAL EXPERIENCE:

2005 - 2008 A & D Recovery Group (Collection Agency)

General Manager

* Hired, terminated, set rate of pay, set bonus goals, set schedule and trained the collectors on the FDCPA

* Dealt with Attorney's on files that were in legal status

* Screened for potential new clients

* Searched for bad debt portfolios to purchase

* Assigned files to the collectors

* Monitored the collectors work queue.

2001 - 2005 Law Office of David E. Borack (Collection Law Firm)

Collection Manager

* Assisted in the start-up of a collection law firm

* Assisted in hiring and training of collection personnel

* Responsible for obtaining monthly collection goals

* Responsible for routing collector queue reports

* Responsible for obtaining client settlement authority

* Assisted with improving collection goals and structure

1997- 2001 Hayt, Hayt & Landau (Collection Law Firm)

Collection Manager

* Pulled queue reports for employees

* Reviewed collections monthly quotas

* Dealt with clients on settlement proposals and status updates

* Conducted meetings with attorneys and employees

Account Representative

* Submitted delinquent accounts for lawsuits

* Negotiated settlements and payment arrangements

* Submitted paperwork for wage and bank garnishments

EDUCATION:

Florida International University

Finance

Miami Dade Community College

Associates in Arts

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