Anthony Fowlin

***-**** ********** ****** • Mississauga, Ontario L5A 2G4

Phone #: 905-***-**** • Cell #: 416-***-****

E-mail: sqeltb@r.postjobfree.com

CAREER OBJECTIVE

To seek a full time Customer Service position in a call centre environment, which would help me exchange my educational knowledge, extensive experience, relevant skills and further on help in the company’s growth.

QUALIFICATIONS & TECHNICAL SKILLS

• Enhanced interpersonal skills.

• Multi task oriented and work well under pressure.

• Organized | Creative individual | Hardworking | Positive team member

• Team Oriented | Great at following instructions | Ability to quickly understand requirements

• Self –management skills | Developed time management skills.

• Proficient in Work processing | Data Analysis | Database Management | Presentation Management | Communication Management

• Exceptional communication skills | Ability to negotiate effectively.

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EDUCATION

Humber College (North Campus) – Business Administration - Toronto, ON 2005-2009

Obtained Ontario College Diploma

Principles of Management | Business Writing Skills | Marketing

Port Credit Secondary School – Mississauga Ontario 1996-2001

Obtained Ontario Secondary School Diploma

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PROFESSIONAL EXPERIENCE

Summitt Energy-Mississauga, Ont

Customer Service 2010-2012

- Possess thorough knowledge of the client's products and can provide detailed information to customers

- Responded to common questions asked by customers.

- Researched relevant material and resources to stay current in product / program knowledge.

- Navigated multiple screens while maintaining conversation with customer

- Completed all paperwork accurately and in a timely manner

- Ensured a high quality of sales by verifying that each prospective business customer understands what he/she has agreed to

Ontario Energy Savings Corp. – Mississauga, Ont 2006-2010

Customer Service

- Inbound / Outbound customer service and sales.

- Supported our five year fixed price electricity contracts marketed to residential, mid-sized commercial and small industrial customers in Ontario, Manitoba, Alberta and Illinois

- Maintained a high level of quality on calls with averages exceeding company’s expectations

- Involved in the day-to-day operations of the collection process with Bilingual accounts

- Team Captain assisting Manager in auxiliary tasks

Interactive Media Group 2003-2006

Customer Service

- Monitored and proactively approved or declined customer profiles based on company guidelines.

- Provided stellar customer service, increasing revenue to the company, and strengthen customer loyalty.

- Adhered to the appropriate quality guidelines and effectively handle inquiries and complaints to ensure full customer satisfaction.

- Accepted additional duties to support business requirements.

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References Available Upon Request

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