PROFESSIONAL PROFILE
An honest, self motivated, and result oriented individual with the ability to effectively lead multiple individuals. Employing strong decision making, I am able to prioritize team workload, to ensure that performance is maintained under pressure. I am a resourceful individual, who uses my initiative, along with good negotiating and interpersonal skills to solve problems.
WORK EXPERIENCE
May 2004 – May 2012 Glomobile Nigeria.
Customer Care Department/Credit & Risk Management
• Managing customers’ credit exposure based on established policies and risk management guidelines.
• Ensuring adherence to the credit policy and procedures; modification of such policies and procedures for post-paid accounts according to customer requirements.
• Liaising on behalf of the customers with other units in the company to ensure the customers receive quality after sales service.
• Analyzing data from sales and billing departments and using the information derived to recommend Customer Relationship Management (CRM) strategy to management.
• Preventing value leakage from customers abusing their credit limits.
• Applying credit on different contracts within the organization.
• Supervising customers invoice generation and delivery of same; ensuring timely debt collection.
• Managing Globacoms contract accounts with high net worth individuals, and organizations.
• Engaging customers to appreciate service improvement opportunities and providing feedback on such opportunities to management.
July 2003 – May 2004 Magnum Trust Bank Plc Nigeria
Marketing/Relationship Management - Commercial Banking Unit
• Performing strategic corporate planning and weekly activity reporting duties.
• Performing credit appraisal and implementation.
• Providing business support/customer relationship management.
• Generating individual account deposits and organizing customer loans.
• Reactivating dormant accounts
• Customizing service delivery to high net-worth individuals
August 2001- May 2002 Nestle Nigeria Plc, Nigeria (NYSC Intern)
1. Mar 02 – May 02: Supply Chain Management Department – Facilitating the end-to-end process: from issuing of purchase requisitions to suppliers to classification and comparison of quotes and issue of Local Purchase Orders.
2. Nov 01 – Feb 02: Filling and Packing Department – Daily supervision of operators, including monitoring of sample product quality procedures (moisture, lab analysis, unit variation) and reporting to management
3. Aug 01 – Oct 01: Safety, Health and Environment (SHE) Department – monitoring and reporting of daily and weekly data on plant effluent and waste generation, compliance to the Nestle Environmental Management System (NEMS) and conducting environmental impact assessments for new products
EDUCATION AND QUALIFICATION
2001 Lagos State University, Nigeria
B.Sc Economics (Hons); 2nd Class Upper Division
1993 Federal Government College, Enugu Nigeria
Senior Secondary School Certificate
Software Applications Used
• PACCOUNT (Prepaid Account CRM application) Alcatel/Schlumberger
• BSCS – Business Support & Control System (CRM application) Alcatel
• OCS - Online Charging System - Huawei
• SIEBEL (CRM) Solution Tool
• Web Service Provisioning (MMSC), OTA,OMA
• FMS (Fraud Management System) Alcatel
• BASIS (Banking Automated System for Integrated Services) Jordan
• Microsoft Office 2007 Suite- Word, Excel, Outlook, PowerPoint
Hobbies:
Reading Inspirational and Motivational books, Writing, Listening to Music & Singing, Appreciating Arts, Drama & Entertainment, Traveling, Meeting New and Interesting People, Overcoming Challenges & Obstacles.
Personal Information
Gender: Female
Date of birth: 12th September
Marital status: Married
Phone number: 070********