Customer Service Sheet Metal

**** *. ***** *** **., Wichita, KS *****

843-***-****

*******.******@****.***

Terrie L. Stevens

Objective

To obtain a Customer Service Position which will contribute to my knowledge and skills.

Experience

2010-Present Convergys Wichita, KS

Program Ready Trainer/Customer Service Rep & Problem Res Rep 1

• Inbound calls from members of United Health Care

• Managing accounts, billing and complaints.

• Assisting members with changes to their plans.

• Train New Hire for program

2008-2009 Dean & DeLuca Wichita, KS

Customer Service

• Inbound calls placing orders.

• Customer care and tracking orders.

• Suggestive information of products sold.

2007-2008 Xtra Airways Myrtle Beach, SC

Flight Attendant

• Flight Safety for passengers.

• Customer service.

• Lead Qualified.

1996-2007 Raytheon Aircraft Wichita, KS

Aircraft

• Sheet metal assembler.

• Status Clerk, report status on a daily basis.

• Provided customer service.

Education

2003-2010 Wichita State University Wichita, KS

• B.A., Criminal Justice.

• Minor, Ethnic Studies.

Interests

Technology, travel, web design, computer.

References upon request

Contact this candidate