SQA/Business Analysis/Six Sigma/CRM

Maanasa Nagaraja

Mobile No: (91-998******* E-mail: *******.*@*****.***

Objective: A challenging position as an IT Business Analyst to provide effective and efficient solutions to your organization in an entry-level position.

Best Abilities

● 3+ years of extensive experience in QA processes in the IT industry

● 8 months of experience as Associate Business Analyst

● Earned a Six Sigma Green Belt Certification for achieving full load set up at Honeywell

● Well-versed in DSM and Lean methodologies

● Trained and internally certified(Infosys) in Siebel 8.0 CRM

● Strong interpersonal and communication skills

IT Skills

● MS Office : Excel , Word, Access and PowerPoint

● Siebel 8.0 and Siebel Tools

● Programming Languages : C, C++

● Database : MS SQL Server 2000

● Automation Tool : WinRunner

PROFESSIONAL EXPERIENCE

Organization : Infosys Technologies Pvt. Ltd, Bangalore

Title : Associate Consultant (Functional Role) – Enterprise Solutions

Period : April 2010 to Dec 2010

Client : Johnson Controls Inc., USA

Tools/Packages : Oracle Siebel Service 8.0; Siebel Tools, SQL

Siebel Service 8.0 Modules : Logistics, Financials, Service

Achievements:

• Oversaw and executed a mammoth change request from the client as a single offshore Business Analyst, the successful completion of which was key to streamlining the client’s key business operations

• Facilitated an effective working relationship among the Development, QA and the Delivery teams, which ensured timely completion of the deliverables

• Successfully handled change requests for the Service, Logistics and Finance modules in Siebel Service

Key Responsibilities:

• Compile change requests from client(s)

• Performing Functional Analysis – Gap Analysis

• Conducting Root Cause Analysis and documenting functional and technical solution for the assigned tickets

• Preparing Test Plans and Test Setup

• Documenting Test Objectives and Scenarios

• Performing System Integration, Regression and UAT Testing

• Monitoring incidents and Reporting defects

Organization : Honeywell Technology Solutions Pvt. Ltd, Bangalore

Designation : Engineer - QA

Period : June 2007 to May 2008

Client : Bank of America, USA

Tools/Packages: CVS, Bugzilla, Winrunner

Achievements:

• Received an award as part of the team for successfully implementing Lean Methodology at Compass Set up lab

• Designed the installation work-flow for a Security Management Solutions Software upgrade

• Successfully executed end-to-end testing of a new Security Management Solution installation wizard resulting in a user-friendly and stable application installation

• Oversaw the end-to-end testing of a complex remote security management solution upgrade installation

Key Responsibilities:

• Identify critical defects and track reported defects

• Understand customer’s functional requirements and document Test Plan, Test Cases

• Perform System and Regression Testing on ADEMCO and ADT Security Panels and on the Security Management Solutions set of applications and certify the deliverables

Organization : Wipro Technologies Ltd, Bangalore

Title : Project Engineer

Period : July 2005 to June 2007

Client : TOSHIBA, Japan

Tool/Package : CVS, Winrunner, VSS, C, IBM Tools – Defect Management

Achievements:

• Successfully lead a team of 4-5 Testing Engineers to complete testing and certification of Toshiba e-STUDIO printers and supported Document Management Solutions

• Instrumental in implementing LEAN at the workplace

• Successfully implemented Dependency Structure Matrix (DSM) that has resulted in identifying critical bugs during the early stage of testing cycle thus reducing the testing time by 12%

• Initiated and organized internal knowledge-sharing sessions

Other Responsibilities:

• Prepare Test Cases, Test Scripts, Test Plans and Test Bed

• Periodically track and follow-up bugs

• Execute tests and submit Performance Reports - Smoke, Ad-hoc, Stress, System

• Configuration Management

ACADEMICS CREDENTIALS

● P.G.D.M. (Marketing & Systems) from SDM IMD, Mysore. CGPA 3.27/ 4 (81.75%) in 2010

● B.Tech (Computer Science & Engineering) from Shanmugha College of Engineering, Tanjore. CGPA 8.26/10 (82.6%) in 2005

ACCOMPLISHMENTS & INITIATIVES

● PGDM(Gold Medalist) for excellence in Systems Specialization in 2010

● PES Excellence Award for conducting People Week at Wipro, 2006

PERSONAL DETAILS

Date of Birth : 13/07/1983

Address : Maanasa. N

Flat 304, Saagar Park View, #25 Tank Bund Road

Brindavan Nagar, Mathikere

Bangalore – 560054

Karnataka

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