The Problem-solver

Henry J. Douglas

** **** ****** ***** #*-***

Tempe, AZ 85282

(480) 343 – 6674

e-mail: ********@********.***

OBJECTIVE: Growth-oriented position that bridges past experiences with abilities

acquired during my education and career

CORE COMPETENCIES:

MS Office knowledge, collections, negotiation and higher-educationrelated

financial advisement, knowledge of HVAC systems,

dispatch/logistics, managerial capacity (both people and assets)

functional proficiency in Spanish

EXPERIENCE:

Educational Consistently achieved high performance metrics as a financial aid

advisor for the nation’s largest online university; learned the

processing side while temping also

Collections/ Consistently led my client team in production figures while

Skiptracing performing collection and skiptrace duties for a third-party agency

Promoted to unit manager and given responsibility for a team of

thirteen collectors, transitioned to first-party sub-prime automotive

collections position

HVAC/R Performed installation and service on residential and light commercial

HVAC systems in new construction, remodel, maintenance and

troubleshooting situations

Management Coordinated the activities of HVAC service technicians in two

major metropolitan areas, coordinated food delivery operation,

including cash handling/accounting, handled home warranty

operational management claims, officiated athletic events and had

extensive and ongoing volunteer involvement featuring managerial roles

Clerical Performed myriad office functions, including duties involving PC use,

often within a CSR context

Customer Service Interacted extensively with the public both in person and by telephone

Henry J. Douglas, page 2

WORK HISTORY:

• 2011-2012 collector, Law Office of Joe Pezzuto, Phoenix,

Arizona

• 2011: Tech support for AT&T (temporary job)

• 2010: Student financial counselor, Argosy University,

Phoenix, Arizona

• 2009: Financial aid processing QA associate (temp), Core 3

Campus Logic, Phoenix, Arizona

• 2007-2009: Student financial counselor, University of Phoenix

Online, Phoenix, Arizona

• 2006-2007: Assistant Manager, Armored Self-Storage,

Phoenix, Arizona

• 2002-2005: Collections agent, Progressive Financial Services,

Tempe, Arizona

• 2001: Collections agent, Ugly Duckling Credit Corporation,

Gilbert, Arizona

• 1997-2001: Collections agent/manager, OSI Collection

Services (formerly Accelerated Bureau of Collections),

Phoenix, Arizona

EDUCATION: Bachelor of Arts in Management, University of Phoenix

Honors graduate, Refrigeration School, Phoenix, Arizona

Associate of Arts in Broadcasting, Los Angeles Valley College,

Van Nuys, California

INTERESTS: Flight simulation, playing golf (real or PC), creating music in home

studio and occasionally on stage, professionally

Contact this candidate