Customer Service Technician

Resume of

BRAZEL A LAKE

**** **** ***** **** FRESNO, TX 77545

281-***-**** HOME*323-***-**** CELL* E.MAIL:******.****@*****.***

OBJECTIVE

To obtain a secure and challenging position that offers growth, stability, and will allow me to gain experience and exposure while using my technical knowledge, communication skills and creative abilities.

QUALIFICATIONS

Extensive knowledge in cabling industry.

Proficient in range of computer systems, tools and testing supplies.

Consistently recognized for technical skills in troubleshooting used to rapidly and cost-effectively resolve challenging technical issues.

Quickly learn and master new technology: equally successful in both team and self-directed settings.

Solid knowledge of Cisco systems.

Type 35 WPM, Proficient in MS Word, Excel, PowerPoint, Outlook and Internet savvy.

EMPLOYMENT HISTORY

Audio Video Plus Installation Technician Temp Assignments

Proficient in installing coax cables, HDMI and audio cabling

Familiar with multi television mounts

Perform minor repairs and routine cleaning of audio and video equipment

Diagnose and resolve media system problems in hotels and businesses

Efficient in serving existing accounts by analyzing work orders

Profound familiarity with various installation; performing acceptance tests

Maintains rapport with customers by examining complaints; identifying solutions

Suggesting improved methods and techniques; recommending system improvements

Misource Lead Technician Aug. 06 – Sept. 07

Proficient in installing category 3/5/5E/6/Coax cables, punching down on 66/110 blocks.

Profound familiarity with various business software applications and tools

Familiar with roughing cables, testing wires, terminating, color coding and extending data circuits

Efficient in reading blueprints from start to finish

Capable of building out MDF and IDF closets and own truck and tools

Excellent in servicing trouble tickets and assisting with new installations and MAC’s:

Trained new hires on company policies and procedures

Extending T1circuit demarcations, , DSL and Networking knowledge

Testing for dial tone and data connectivity and cross-connecting to analog/digital telephone system

Able to pull fiber optic cable

Certified Communications Voice & Data Technician June 05 – March 06

Network troubleshooting – isolate and correct network issues

Proficient in installing category 3/5/5E/6/Coax cables, punching down on 66/110 blocks

Ability to interact effectively with General Contractors, Supervisors, clients, internal staff and representatives of agencies

and businesses

VOIP Phone systems

Experience in structured cabling and audio/video equipment

Primary duties are pulling, dressing, terminating demos, and cat 5 cable

R.C.S. Voice & Data Technician Aug. 04 – Jan. 05

Experienced in pulling cable and punch down/terminate jacks

Execute network projects, including new installations, trouble-shooting, equipment repair and replacement

Respond to customer installation requests and trouble tickets

Maintain a high level of professional expertise in data technology

Spectrum Brands Merchandiser June 04 – July 05

Work in local home improvement stores to keep live goods displays stocked and attractive to the customer

Stock and maintain product displays in compliance with company standards

Maintain professional team relationship with co-workers and customers

Meet customer service expectations through daily communication

Excellent problem resolution, and appropriate follow up read and implement a plan-a-gram

Knowledge of basic retail terminology

Coca Cola Merchandiser Sept. 04 – Aug. 05

Ensure products are on display, functioning properly and presentable to customers

Take direction regarding tagging, rotating, and placing POS materials (provided)

Experienced in set up point of purchase (POP) displays

Able to work independently

Customer friendly attitude

Merchandise product and train store personnel on product knowledge, plan travel itinerary within region

Turntable II Records Store Manager Oct. 97 – July 02

Responsible for workflow management and accountability

Provided telephone assistance and problem resolution to clients as needed

Excellent organizational, analytical, written and verbal communication skills

Strong mathematical aptitude

Proficient with phone decorum and related follow up

Assisted customers/clients with questions and concerns

Experienced in the ability to handle multi task simultaneously

Capable of maintaining the office independently

The New Telephone Company Cable Technician Jan. 94 – Nov.1997

Daily installation, termination and testing of voice/data cables in commercial buildings

Use of Cat 5/5E or 6 to pull and install

Installing telecom, LAN cabling and PBX systems

EDUCATION

Houston Community College General Studies 1994 - 1995

REFERENCES

Furnished Upon Request 2012

Contact this candidate