Office Manager / Sales Support

Janice Grice

**** ********* ***, *******, ** ****7

817-***-****

********@***.***

SUMMARY OF QUALIFICATIONS

 Office Operations

 Office Management

 Sales Support

 Customer Service

 Purchasing

 Ebay Sales

 Ecommerce

 Proficient in MS Word & Excel

 AS400

PROFESSIONAL EXPERIENCE

Progressive Concepts, Inc 1992-Present

Office Manager

 Responsible for office operations over the sales division, purchasing department, and web support.

 Administrative duties assigned by Purchasing, and Sales Managers.

Sales Support

 Oversee sales support staff for wholesale division. Support staff responsible for wholesale parts counter, online catalog, internet database, email blasts, return authorizations, sales reports, and order entry.

 Calculating sales commissions.

 Employee performance reviews.

 Assist Purchasing manager with product forecasting, submitting purchase orders, and assist with identifying slow moving product, and moving them through sources such as eBay and Craigslist.

Web Support

 Work with Programmers, and Marketing departments to design, develop, and then maintain three websites.

 Manage all web dealer accounts including prospecting, account set up, and orders.

 Maintain product database with additions, deletions, and cross-reference of product.

 Maintain customer addresses, and email database for wholesale district sales managers.

 Full customer service support via phone, and live chat on all websites.

 Continually developing new ideas to increase web exposure and sales.

Traylor’s Service 1991-1992

Office Manager

 Responsible for scheduling Heat & A/C appointment with customers.

 Dispatching service technicians

 Maintain customer database.

 Invoicing

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