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Administrative Assistant Customer Service

Location:
Frostproof, Florida, United States
Posted:
March 23, 2011

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Kayleigh Mills

**** *. ******

Avon Park , Fl ***25

Cell: 863*******

smdiks@r.postjobfree.com

Professional Summary

Professionally trained Veterinary Technician with experience ensuring high

standards of culturally competent care for wide variety of patients with diverse

needs.

Core Qualifications

Solid clinical skills coupled with

patient-focused people skills

l Ability to manage priorities and

meet deadlines

l Knowledge of medical terminology

l People person with a great bedside

manner

l Enthusiastic care giver

l Advanced problem-solving skills

l Proficiency with computerized

charting

l Strong clinical judgment

l Demonstrated phone

communication experience

l Meticulous organizational skills

l CPR Certified

l Alphabetical/Numerical filing

l Chart preparation and filing

l Client relationship development

l Prompt customer service

l Wound care

l Sterilization techniques

l Specimen collection/processing

l Procedure development and

implementation

l Obtaining/charting vital signs

l Minor surgery assistance

l Medical laboratory procedures

l Medical instrument sterilization

l Medical clinical procedures

l Drug administration and dosage

l Catheter insertion/removal care

l Oxygen machine maintenance

l IV drug therapy management

l Physical assessments

l Proficient in flow sheet charting

Experience

Saunders Veterinary

Veterinary Technician

Avon Park , Florida

Performed lab tests and communicated results. Liaised between patients and

physicians to ensure patient comprehension of treatment plans. Instructed patients

and family members on proper discharge care. Developed patient care plans,

including assessments, evaluations, and nursing diagnoses.Provided necessary

health education training for patients. Demonstrated ability to lead and motivate

outstanding healthcare teams. Ordered and read lab tests, x-rays, MRI, Ultrasound,

and EKG. Supported patients with customized patient teaching tools. Documented

patient information obtained from interviews.Assessed patients and documented

patient histories. Ensured efficacy of treatments through monitoring of treatment

regimens. Evaluated patient care needs, prioritized treatment, and maintained

patient flow. Accurately documented all elements of nursing assessment,

treatments, medications, discharge instructions, and follow-up care. Evaluated

health education needs of patients and provided necessary training and

instruction. Followed infection control procedures. Maintained patient privacy and

confidential patient information.Took and recorded patients' temperature, pulse

and blood pressure.Tested patients' blood glucose levels.Utilized strong assessment

skills to determine necessary patient care.Monitored fluid intake and output

levels.Assisted doctors with surgeries and non-invasive procedures.Cleaned and

sterilized instruments and disposed of contaminated supplies.Collected blood, tissue

and other laboratory specimens and prepared them for lab testing.Helped

physicians examine and treat patients, assisting with instruments, injections and

suture removal.Multi-tasked general office duties such as answering multiple

telephone lines, completing insurance forms and mailing monthly invoice

statements to patients.Performed monthly inventory and maintained office and

medical supply counts. Performed vitals/glucose testing and assisting in

administering injections and urinalysis.Recorded patients' medical history, vital

statistics and test results in medical records.

December 2008 to February 2011

Saunders Veterinary

Veterinary Technician

Avon Park , Florida

February 2005 to June 2007

Lakeland Emergency Veterinary

Veterinary Technician

Lakeland, Florida

Performed lab tests and communicated results. Provided patient diagnosis under

strict time constraints. Liaised between patients and physicians to ensure patient

comprehension of treatment plans. Instructed patients and family members on

proper discharge care. Provided Emergency triage.

February 2005 to March 2006

Maxwell Animal Hospital

Veterinary Technician

Winter Haven , Florida

Performed lab tests and communicated results. Provided patient diagnosis under

strict time constraints. Liaised between patients and physicians to ensure patient

comprehension of treatment plans. Developed patient care plans, including

assessments, evaluations, and nursing diagnoses.Provided necessary health

education training for patients. Assessed patients and documented patient histories.

Ensured efficacy of treatments through monitoring of treatment regimens.

Evaluated patient care needs, prioritized treatment, and maintained patient flow. Responsible for primary care, case management,

and medication management.

March 2003 to February 2005

Ridge Votech

Administrative

Business Administrative Assistant

Haines City , Florida , usa

2003

CPR certified through American Heart Association

Other Strong Assets

Certified Business Administrative Assistant

Color coding, alpha-numeric coding, wound dressing, infection control, compliance,

passing medication, CPR, specimen handling, EKG, ECG.First aid certified, CPR,

vital signs charting, patient health data, filing, HHA, nutrition, Hoyer lifts. Excellent written and verbal skills. Takes pride in completing tasks correctly and on time. Very outgoing personality, and works well with others.



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