Sales Training

Clay Johnson **** Timberwood Trace GA, ***** email: ****.*.*******@*****.*** phone 404-***-****

Summary

A results oriented career individual with excellent training, leadership, communication and sales skills. Demonstrated ability in leader led training and development, which includes computer-based and interactive distance learning platforms.

Relevant Experience: Sales, Training and Business Development

• Technical development and training certifications include: Lectora, ADDIE model, Snag-it, Adobe Master Suite, Dream Weaver, MOUS Certified, Windows Systems, Siebel 7.1.1, SalesForce Certified, Peachtree Software Suite, Sugar CRM and Captivate.

• New hire and experienced sales representative training programs.

• Responsible for authoring procedural manuals, instruct courses on existing and new product offerings, market share growth and technology. Provide marketing rollouts on products. Introduce/Train proactive sales techniques to national, third party, and local third party sales forces. Develop and build relationships with national account partners.

• Develop customer recruitment strategies to engage new customers, support achieve market growth and sales objectives. Train sales staff. Indentify training opportunities. Provide balanced feedback through evaluations formats based on student and training experience.

• Develop and deliver training sessions covering all aspects of prospecting for new business in addition to retaining and growing existing business. Tactical sales skills and activity management

• Develop and train web-based modules that enabled newly hired executives to experience the same learning experience as they would in a classroom environment

• Create train the trainer programs that delivered information as well as classroom dynamics and effective public speaking methods

• Travel flexibility that included some weekends to accommodate relief of airfare costs. Extensive travel 70% or more. Coordinate travel schedule and booking independently and cost effectively

• International exposure that insured effective training methodology to all sales back rounds and experiences

• Call center training, call monitoring, call development, leadtrakcer reports, listening skills support and live feedback sessions.

• Manage local retail operations and staff while providing training and product updates.

• Manage and maintain business under budget while increasing productivity

• Responsible for achieving sales and revenue objections for the business and consumer sales channel.

• Social Network Marketing SME. Use networking technologies to generate interest in products. (i.e. Facebook, LinkedIn, Bebo, Google+, Twitter, Orkut etc.)

• Develop direct email campaigns aimed at driving inbound sales leads as well as B2B leads and referral opportunities.

Employers and Duties:

Training & Development Consultant Time Warner Inc. (Atlanta, GA 2011 –

Specific Duties – Develop and deliver training modules for major accounts group based on the 7 vertical selling markets. Also responsible for all train the trainer sessions. Implement and delivery Salesforce modules to development team. Worked directly with National Training Director and training management.

Self Employed Training and Development Sea Ray Group (Alpharetta, GA) 2008-2010

Specific Duties – Create training programs that developed listening skills that benefit call center staff. Training development goal was to provide 10 sessions impacting the skill-set of all sales and support staff.

Self Employed -Sales/Training CC Celebration Inc. (Alpharetta, GA) 2007-2008

Specific Duties - Manage all sales calls. Train and develop upselling techniques for call center staff. Develop repeatable process that could become part of the sales culture within the call center group. Implement new sales tool (Sugar Suite) and deliver corresponding training modules.

Self Employed - Sales/Training Wells Fargo Company (Marietta, GA) 2006-2007

Specific Duties - Implement sales and support strategies for obtaining sales in excess of 24,000 consumers and 1,400 businesses annually with revenues of 17,000,000. Responsible for authoring procedural manuals, instruct courses on existing and new product offerings, market share growth and technology. Provide marketing rollouts on products. Introduce/Train proactive sales techniques to national, third party, and local third party sales forces.

Self Employed - Sales Trainer (Development) JP Morgan Chase (Atlanta, GA) 2005-2006

Specific Duties - Mortgage products training program delivery. Sales call monitoring and goal setting. Time Management training development and delivery. Daily huddle delivery, performance feedback to trainees and supervisors.

Sales Training Manager (Call Center) IKON Office Solutions (Marietta, GA) 2003-2005

Specific Duties - Delivery of sales training curriculum for call center staff. Staff evaluations. Implement Siebel as a sales tool. Report to Director of Ikon University. Extensive travel to corresponding markets and new hire training as planned.

Sales Trainer – National (Sales Center) MCI WCOM – Canada, London, Asia 1999-2003

Specific Duties - Training includes use of platform, CBT and WBT delivery methods. My experience is with development programs such as Huthwaite, Six Sigma – Continuous Process Improvement programming and The Waterhouse Groups developmental testing, management, validation and usability platforms. Constant supporting and reporting to one or more business units recommending and developing training solutions that support business strategy.

Retail / Wholesale Sales Manager Sprint PCS (Milwaukee, WI) 1994-1999

Specific Duties - Manage local retail operations and staff while providing training and product updates.

Manage and maintain business under budget while increasing productivity

Determine CPGA (cost per gross add), training department staffing; employee new hire to experienced staffer development. Develop direct email campaigns aimed at driving inbound sales leads as well as B2B leads and referral opportunities.

Educational Background:

Riverside University High School Milwaukee WI 1988 Graduate

• Honors: All-State Athlete, Track and field and Basketball

Carthage College Kenosha WI December 1990 – May 1992

• Major English/Education

• Minor Mass Communication

• Scholar/Athlete Basketball, Track and field, Poetic Arts

• GPA 3.0

UW-Milwaukee Milwaukee WI September 1988– 1990

• Liberal Arts/English

• GPA 3.0

Milwaukee Area Technical College September 1992 January 1994

• Telecommunication Technical

• Mass Communication

• GPA 3.0

Additional Skills / Training

• Advanced Consultative Selling Skills

• Business Tracking Systems – Quest, Track All, Goldmine, Sugar CRM

• John Maxwell - 21 Laws of Leadership Certification

• Negotiating in the new Millennium

• Training Software – Snag It, Adobe Presentation, Keynote (for MAC)

• Course and Manual Development

• Typing 40-45 wpm, 10-key, CRT, PC, Windows, Excel, Power point, Acrobat Reader, Goldmine, Siebel, Act, CRM, RMS, P2k, and RMS proficient.

• Instructional Design and Development

• Strategic Planning, Leadership Skills

• WBT, CBT, and Leader Led Training

• Team Building, Motivation, and Performance

• Product, Performance, Market Optimization

• Value-Added Products and Customer Service

• Time Management Training

• Leadership/Training

• Executive Development

• Video and Manual Training Development

• Counseling and Coaching

Personal Achievements:

• National Recognition as Platinum level Pinnacle club member for sales and training development December 1997 through June 1999

• Most productive staff, sales and customer service award March/April 1999 - 2000

• Top IAE (Indirect Account Executive) 97-99, most account revenue growth

• Pinnacle Sales Club Member – Platinum and Gold member September 2000 to June 2004

Salary Requirement:

• Commensurate base compensation with an corresponding commission structure if applicable

Reference furnished upon request

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