Experienced Patient Service Rep/Coder/ Billing Coordinator

Charlotte Benn

***** ******* ******, ******, **** 44132 *************@*****.***/ 216-***-****

OBJECTIVE A dedicated professional with comprehensive skills in office administration including operations, scheduling and customer relations skills. Skills include:

 MS Windows 95, 2000, 2003, excellent typing and data entry skills, organize and maintain large sums of data and records.

 Proficient in the use of automated billing systems including FQHC billing knowledge, switchboard operations, data entry/ retrieval and interoffice communication. Consistently processed billing without errors.

CUSTOMER SERVICE SKILLS

 Provide a high level of customer service and client relations based on outstanding communication and interpersonal skills. Superior verbal and written communications skills.

 Work with internal and external customers. Develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors.

PROFESSIONAL EXPERIENCE

Alliance Healthcare Solutions- Franklin & Seidelmann Subspecialty, Radiologists, Independence, Ohio 2008-2009 Coder

 Reviewed and audited x-rays to confirm and verify dictation coincide with images.

University Faculty Services, Family Medicine Department, Cleveland, Ohio

2007-2008 Encounter Management Specialist

 Handled patient charge information and processed billing for all documented services. Processed billing for more than 100 physician’s offices.

2006-2007 House Call Program Coordinator

 Planned and coordinated numerous aspects of the House Call Program to provide quality care to patients in their homes. Worked closely with physicians and nurse practitioners to coordinate outpatient services: appointment scheduling, prescription orders, and lab and diagnostic tests.

2004-2006 Billing Coordinator

 Completed daily balancing of charges within the IDX system and processed reconciliation of IDX reports. Obtained CPT & ICD 9 codes from provider when missing from charge ticket. Reconciled and balanced claim files between IDX, Claim track, HDS and third party payors.

2004-2006 Patient Service Representative/Revenue Service Representative

 Handled registration functions to verify insurance requirements prior to patient arrival for pre-admission or admission. Analyzed insurance coverage and benefits for service to ensure timely reimbursement. Obtained authorizations as appropriate. Assisted with the daily balancing of patient charges within the IDX Billing system.

Diploma- Cleveland Institute of Medical & Dental

CPC Training- Bryant & Stratton College, Cleveland, Ohio

High School Graduate

Contact this candidate