Best of The Best Employee
Resume:
Janet Black
Matteson, IL *****
Email@ *************@*****.***
Career Objective: Seeking an organization that excels in career development and promotional opportunities. My leadership background has trained me in the areas of excellent phone etiquette, loan officer administration, outbound telemarketing sales and office administration. These experiences continue to develop my excellent communication, organizational and interpersonal skills.
Professional Highlights: 4+yrs. Mortgage Consultant, Outbound Tele-market Sales, Office Administration
• Publisher Circulation Fulfillment 05/2004-10/2007
• First Equity Mortgage
• Universal Financial Group
• Robert Morris College
Professional Experiences:
Publishers Circulation Fulfillment May 2004-10/2007
Orland Park, IL
Telemarketing Sales
Responsible for providing exceptional customer satisfaction to all clients. To inspire, motivate and empower other employees to gain superior customer loyalty in the outbound telemarketing industry for the N.Y. Times periodical
Accomplishments/ Results:
• Sales of the New York Times Publication
• Responsible for data base inventory of customer profiles
• Responsible for documenting any special delivery needs
• Communicate promotional campaigns with customers
• Responsible for maintaining sales per hour and other key performance indicators
• Up-Sale (maximize) additional products to enhance customer experience
• Handle an average of 350 outbound sales calls to customers daily
First Equity Mortgage March 2003- December 2005
Crestwood, IL
Mortgage Consultant
Accomplishment/ Results
Extensive telephone sales to residential markets.
• Pre-qualified prospective clients.
• Efficient data entry regarding current loan status and other qualifying factors.
• Calculated potential new loan balances and payments.
• Interacted with team leaders and managers on a daily basis regarding status of successful potential candidates.
• Coordinated accurate paperwork to be distributed to appraisers and appropriate title personnel.
• Follow-up with previous customers to ensure satisfactory customer service.
P.2 Janet Black continued
Universal Financial Group May 2002- March 2003
Palos Height, IL
Mortgage Consultant
Accomplished/ Results
• Analyzed applicant’s financial status, credit and property evaluation to determine feasibility of granting loans.
• Interviewed applicants and requested specified information for loan application.
• Described credit risk and amount of loan profit.
• Responded to written and telephone requests for completing home analysis.
Robert Morris College October 2001- July 2002
Orland Park, IL
Office Administration
Accomplished/ Results
• Received incoming calls on multi-line phone system.
• Completed an average 75 daily sales calls recruiting students.
• Counseled students with enrollment process.
• Facilitated application processing.
• Managed tuition payments and other monetary transactions.
Education:
Ahkvah College, Dimona, Israel -1989 – 1990 Major: Business Communication
Prophet High School, Dimona, Israel-1972 – 1976 Major: College Prep
Soft Skills:
• Microsoft Excel, Windows 95-00, Windows ME and XP, all office support machines, faxes, copiers, etc.
References & Salary History:
• Available Upon Request
Contact this candidate