excellect customer service skills, 15 years sales experiance
Resume:
TIFFANY ANN RAMIREZ
Deer Park, TX 77536
*******@*******.***
Objective:
I want to obtain a position that will help me display and apply my vast aptitude in an environment with productivity and activity, as well as, to continue in learning new and different skills. I enjoy working in a productive environment and working with others in the general public.
Employment:
Fraud Risk Operations Analyst/Chase Bank 11/2009 to 02/2011
Houston, Texas
• Performing routine account activity review of risky transactions
• Following standard procedures and action plans to reduce exposure on suspect items and transaction.
• Opening fraud or loss cases as necessary and ensuring that cases files are accurate and complete with appropriate dispositions and detailed notes.
• Communicate actions on suspect items to branch personnel, customers, fraud hotline and corporate security as necessary.
• Documenting the review and investigation process followed for each account reviewed and preparing various documents , reports and system entries as necessary for financial entry, certification, reporting and statistical purposes
• Ensuring that regulatory, legal, bank and audit requirements are met.
Teller II/ Amegy Bank of Texas 03/2008 to 10/2009
Pasadena, Texas
• Opening branch- manage motor bank and platform.
• Transactions- counting money accurately and processing transaction in a timely matter.
• Balance teller drawer.
• Customer Service- help in explain transactions- showing balances and history, promoting Amegy service to new and existing customers.
• Administration duties- check daily logs, file paper work, make copies, prepare end of the month report for the branch once a month,
• Identify checks that can be possible fraud.
• Help manage teller line by making sure tellers are doing there job accordingly and customers are taken care of to the best of our ability.
Retail Sales Associate/ Unicel Wireless 06/2006 to 02/2008
Enterprise, Alabama
• Cash handling- balance and deposit daily transactions.
• Inventory- maintain and organize weekly stock.
• Customer service- assist in billing questions,
• Sales of products and services- promote Unicel service to new and existing customers, sell phones and accessory, met and exceeded monthly budgets.
• Administrative duties- answer phones, fax, and copy
• Providing excellent customer service while explaining detailed bills and handling customer issues and ensuring customer satisfaction. Were also main focuses of my employment while selling and promoting cellular services.
Receptionist/ Shepherd, Smith, and Edwards Law Firm 09/2003 to 01/2005
Houston, Texas
• Open the office for customers daily.
• Answer all calls for the office
• Managing spreadsheets
• Maintaining a proper functioning environment by assisting in copying quantities of documentation, filing numerous documents, and creating books to present the cases.
Computer Skills:
Typing: 60 WPM
Programs: Excel, Power Point, Access, Outlook, various email servers, Microsoft Word/Works, Windows 95, 2000, ME, XP.
Languages Spoken:
I am fluent in both English and Spanish.
College 2004/ Present
San Jacinto Community College Pasadena, TX
Major: Business Minor: Spanish
References:
Thomas Ruiz
Securities Fraud Consultant
Shepherd, Smith & Edwards, LLP
*****@******.***
Tracy Salazar
Green Sheet Receptionist
********@*************.***
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