Customer Service

CINDY GORNEY

** *. *** *’Neill Drive Burr Ridge, IL 60527 630-***-**** (Home) 630-***-**** (Cell) **********@*****.*** http://www.linkedin.com/pub/cindy-gorney/11/436/70b

Customer Service

Highly motivated professional with extensive customer service experience.

Dependable, detail oriented with strong organizational and communication skills. Proficient computer skills including Microsoft Word, Excel, Access, PowerPoint, QuickBooks and Outlook.

EMPLOYMENT EXPERIENCE

DEVRY / DISYS -TEMP AGENCY, OAK BROOK TERRACE, IL (JULY1-JULY30, 2011)

IT Help desk / password resets providing training and assistance to students and employees with logging in via Oracle, Cisco, Remedy, and Acad.

BEKINS / PLACEMENT SOLUTIONS -TEMP AGENCY, (AUG 2010- FEB 2011)

HR assistant / event planner and receptionist for large global company

Managed budget / tracked expenses in Microsoft Excel for events

Health Insurance / VOE / maintained Human Resources records

Coordinates travel arrangements for guests

Payroll assistant, A/R - A/P

Revenue Processing - Document Entry, Customer Service - Claims

ARGONNE NATIONAL LABORATORY LEMONT, IL (SEPT 2009-JAN 2010)

Sr. Procurement Clerk

Supported 5 Contract Specialists

Conformed and Closed Contracts

Researched and updated contacts and current costs RFP in Microsoft Excel

RMB HEATING & COOLING WESTMONT, IL (MAY 2009-SEPT 2009)

Administrative Assistant

Assisted Owner and installers who are in the field / schedule appointments

Experience with Lien Waivers and Contracts

Accounts Receivable and Payable

CENTER FOR INTEGRAL HEALTH, LOMBARD IL (SEPT 2005- FEB 2007)

Receptionist

Greeted patients and provided assistance, copied and scanned medical records

Accounts receivables and payables

Supported and scheduled appointments for five physicians

Provided patient support services including, relaying diagnosis to patients by phone or email

JEWEL/OSCO, DARIEN, IL (1977- SEPT 2009)

Service Desk Associate / Customer Service

Monitored customer activity at self-check- out terminal

Listened attentively to customer concerns and took appropriate action to ensure customer satisfaction

Assisted Scan Coordinator during high demand periods

Administrative Assistant, Advertising Dept. MELROSE PARK IL, (FEB 2007-MAY 2008)

Assisted Advertising Director and Manager

Created and maintained weekly and quarterly cost estimates in Microsoft Excel

Distributed, filed, proofed, and maintained all advertisements

Store Support, ordered coupons, Spotlight, and weekly signs

Implemented and created new quality control vehicles used in Grand Opening advertisements

Trained in Six Sigma

EDUCATION/TRAINING

College of DuPage – pursuing an undergraduate degree in business

Morton College - Real Estate

COMMUNITY/VOLUNTEER SERVICE- Teachers Aide and Room Mom- Our Lady of Peace

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