Customer Service Training

Jonathan R. Edmonds

*** *** **** ****, ************, TN 37659

Cell: 703-***-****

**********@*****.***

Summary

Former Division I Collegiate Student-athlete with proven leadership and teamwork skills to accomplish goals. A goal directed and committed individual proficient in time management, multi-tasking, and information technology. Willing to relocate, travel, and pursue additional training.

Education

Bachelor of Science in Criminal Justice and Criminology May 2008

Minor: Psychology

East Tennessee State University (ETSU), Johnson City, TN

Selected Courses: Crime Scene Investigation, Criminal Law, Terrorism and Counter-Terrorism,

Adolescent Psychology, Social Psychology.

Project Experience:

Mock Crime Scene Investigation Report, Dr. Miller, ETSU, 2007

• Completed fingerprinting, collection of evidence, discussed likely events

Security Experience

Security Staff, Axis Security, Johnson City, TN, Jul. 2008- Jul. 2010

• Searched and seized restricted items

• Maintained order at well attended events

• Provided musician security for groups

• Protected secure areas from public access

Additional Experience

Landscape Gardner, Grass Roots, Johnson City, TN, April 2010-Dec 2010

• Planned and executed small scale landscaping operations

• Prepared and graded terrain, applied fertilizers, seeded and sodded lawns

• Maintained extensive garden of private residence

• Planted new lawns and repaired established lawns, using seed mixtures and fertilizers recommended for particular soil type and lawn location

Server, Smokey Bones, Johnson City, TN, Aug. 2008 – Jan. 2010

• Provided excellent customer service to restaurant patron

• Assisted in training new employees

• Resolved customer concerns

• Collected and managed money during all shifts

Server / Trainer, Salsaritas, Johnson City, TN, 05/2007-09/2007

Server, Lone Star, Johnson City, TN, 05/2009-09/2006

Laborer, Eagle Development, Jonesborough, TN, 05/2005-09/2005

Professional Skills and Training:

Software: Windows Vista / XP, Microsoft Office

Training: CPR, First Aid – American Heart Association, 2007-2009

TIPS training (server liability) – Smokey Bones, 2008-2013

Community Involvement

Habitat for Humanity Volunteer, Johnson City, TN

Salvation Army, Johnson City, TN

• Raised money to support persons less fortunate

• Led by example

ETSU Baseball Camps, Johnson City, TN, Kingsport, TN

• Supported community outreach by athletes

Volunteer At the Department of Veteran Affairs, Johnson City, TN

• Help to create an active and joyful environment for Patients.

• Lead in activities and workout sessions

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