Customer Service Sales

#Carla M. Wade

***** ****** **** ** *******, Texas 77065 ******************@*****.*** 832-***-****

SUMMARY

Disciplined, dependable professional with superior Customer Service,

Human Resource and Service Operations Background

EXPERIENCE

March 2010 to present

Sudhoff Properties Sales Associate

Provide high quality customer service and support to incoming customers with minimum supervision

Responsible for locating property, constructing offers, completing transaction from start to finish

Assist customers in purchasing the home of their dream.

Provides excellent customer service by going over every document including HUD 1 settlement statements.

Provide support for Home Inspection process

Responsible for listing property in Houston Association of Realtors

Lead follow up

Weekly email blast, marketing, open houses and more

Specializes in Commercial leases, currently this year has leased more than 4 million in Commercial leases.

January, 2008- March 2010

Trend Setter Realty Sales Associate

Provide high quality customer service and support to incoming customers with minimum supervision

Responsible for locating property, constructing offers, completing transaction from start to finish

Assist customers in purchasing the home of their dream.

Provides excellent customer service by going over every document including HUD 1 settlement statements.

Provide support for Home Inspection process

Responsible for listing property in Houston Association of Realtors

Lead follow up

Weekly email blast, marketing, open houses and more

Januaury 1986 to present CEO I

Grants Property Management/East Bay Construction and Remodeling Company

Responsible for making sure day to day operations run smoothly

Managed portofolio of all the property

Purchased and rehabbed property in California, VA, LA, TX

Responsible for purchasing depressed properties, revitilazation, and resale.

Responsible for meeting with vendors, making sure insurance is in place, reviewing bids from contractors and more.

Responsible for management of a Commercial Property including leasing and lease execution.

Managed office staff with 6-24 employees

Responsible for reviewing commercial loan documents

Responsible for reviewing borrows financial statements

Responsible for property inspection

February 2001 to June 2007

Kaiser Permente Medical Center

Sacramento, CA HUSC III

Supervised clerical floor crew

Responsible for receiving radio calls from Ambulance providers with report on incoming patients

Responsible for ordering portable chest xray on emergency patients

Responsible for ordering labs on patients, getting results back to ED physician in a timely manner.

Worked very closely with Admission to get patients bed assigned

Worked closely with other hospitals to get patients transferred to another facility if necessary

Worked closely with family members of patients, to keep them informed.

Responsible for making sure department was adequately stocked with supplies.

Responsible for making sure proper paperwork was completed for transfers or for patient to go to another floor.

Provided support to ED physicians as needed

January 1992 to February 2001 Lead Air Medical Com.

University of CA, Davis Medical Center

Sacramento, CA

Responsible for dispatching multiple aircrafts

Responsible for receiving report on critical care patient and alerting ED of patients current status

Responsible for having Trauma Tech meet incoming aircraft at helipad

Scheduling and Training

Responsible for reviewing dispatch records of other AMCS and providing support

Responsible for plotting lat/lon every 10 minutes

Responsible for the safety of the flight crew

Provided support to local fire department on training.

Responsible for providing support to Prehospital personnel for an Needlestick of Bloodbourne Pathogens

Responsible for mailing supplies back to EMS providers.

Responsible for preparing CQI minutes monthly

REFERENCES

Available upon request

Contact this candidate