Ms word, Ms excel, Ms powerPoint, customer skills, Phone etiquette
Resume:
Cynthia Tatum-Sims
New Orleans La. 70122
Phone:504-***-**** or 504-***-****
**********@*****.***
OBJECTIVE: To obtain a position that will allow me to utilize my professional and academic experience in the Hospitality Industry.
EXPERIENCE:
CONCIERGE: CAJUN ENCOUNTER LA. 1/2009-5/2009
(property of the Hilton Garden Inn.)
*Sell Tours, assist guests with various information, making tours arrangement and transportation.
*Knowing where the attraction is in the city.
*Handle cash, and credit cards, when each sales is performed.
*Making open table reservation for dining when need.
*Welcome guests with the best hospitality and stay in New Orleans.
CONCIERGE: GRAY LINE OF NEW ORLEANS LA. 9/2007-11/2008
(property of the New Orleans Marriott)
*Assist guests with various task such as reservations, tours, arranging for spa service.
*Assisting guests with the upscale establishments restaurant.
*Welcome and acknowledge all guests according with genuine appreciation.
*Handle cash, and credit cards, when each transaction is performed.
*At the end of each shift balance and close out.
DESK AGENT: HOTARD COACH SERVICE LA. 12/2006-5/2008
(Carnival cruise line)
*Checking in and process guests accurate in the computer, checking for passports ask the guests how will they be paying their on board charges with cash or a credit card. If credit swipe card and give them their cabin keys.
*Welcome guests and provide them with direction and answer all questions.
*Ensure that all guests, especially non-us citizens, have their documents before proceeding through registration.
*Assist in debarkation and embarkation to service our guests in an efficient and professional manner.
RECEPTIONIST: DOMINICAN MOTHER HOUSE LA. 9/1997-10/2006
*Answered inquiries and obtained information for the general public, customers, visitors and other interested parties of establishment, location of department, offices, and employees with organization.
DATA ENTRY CLERK: MCKENZIE BAKERY LA. 7/1997-9/1997
*Operated alphabetic, numeric and special character data entry computer and keyboards
in order to record or verify data with a high level of speed and accuracy.
*Maintained accurate computer and paper records required by the unit of assignment.
*Performed relate clerical duties as required.
ADDITIONAL WORK HISTORY
Children adolescent Hospital (Dietary) 1994-1997
University Hospital (Radiology Clerk) 1993-1994
Le Pavillion Hotel. (Housekeeper) 1992-1993
Int’l Coffee Corp. (Clerk) 1981-1991
EDUCATION
Essential Customer Service Skills Certificate, Louisiana State University 2007
Criminal Justice(some work completed), Remington College 2005
Diploma, John McDonogh Senior High School 1980
ADDITIONAL SKILLS
proficient in Ms Words, Ms Excel, Ms PowerPoint, Type 40 wpm.
REFERENCE AVAILABLE UPON REQUEST
Contact this candidate