Quality Assurance Sales
Resume:
JILL STIESI
Morris Plains, New Jersey 07950
********@*******.***
SUMMARY
Extensive experience in administrative and sales support with strong planning, organizational and time management expertise. Additional experience includes fleet management and inventory control. Strong communication skills, including the ability to effectively handle customer issues. Excellent rapport with internal and external customers and staff.
PROFESSIONAL EXPERIENCE
INFINITY MANAGEMENT, INC., Flemington, NJ 2011 – Present
Quality Assurance Associate
• Responsible and accountable for managing company database. Initiate, track and register all new customer activities and vendor invoices.
• Manage a web-based evaluation program, which includes interacting with customers to gather quality metrics and reporting results to clients.
• Manage company receivables by preparing weekly billing report and processing accounts receivables while ensuring accuracy and legitimacy.
VERIZON WIRELESS, Morristown, NJ 1989 - 2010
Sales Operations Coordinator (1996 - 2010)
• Responsible for the operational, administrative and customer service functions of a business support team.
• Coordinated time sensitive deployments for high-level enterprise and government accounts, consistently meeting their service objectives.
• Assessed and reported on retail technicians’ knowledge of products and services by performing Mystery Shop calls which identified knowledge gaps to senior leadership.
• Addressed customer technical concerns relative to the installation, service and use of cellular equipment; worked closely with third party vendor to resolve customer issues and to ensure customer satisfaction.
• Managed security access for technical team including submitting badge requests, reconciling bills and processing payments. Rapid turnaround time reduced negative business impact. Reduced company expenses by requiring reimbursement from 3rd party vendor for lost/damaged badges.
• Reconciled all credit card purchases for the Northeast Area Quality Assurance Team and reported monthly expenses while ensuring accuracy and legitimacy.
• Provided backup reporting for weekly reports to senior management.
• Administered recognition program for 2000+ technicians and communicated award recipients to the field.
Field Operations Specialist (1995 - 1996)
• Supported business sales team through various administrative functions including customer support, credit applications, account activations, and price plan analysis.
• Contributed toward successful attainment of sales quotas by maintaining ready-to-ship inventory and immediate order fulfillment.
Inventory Manager (1992 – 1994)
• Responsible and accountable for ensuring that proper inventory control was maintained by regional personnel including the development of regional policies and procedures for ordering, receiving and stocking equipment.
• Compiled and distributed statistics to regional staff on profit margin, revenue and equipment movement.
• Formulated equipment sales forecasts on monthly and quarterly basis.
Inventory Specialist (1989 – 1992)
• Responsible for Electronic Serial Number transaction discrepancy analysis and resolution between billing systems.
• Performed site visits to the Northeast area for physical inventory and pick-up of equipment.
• Provided inventory training to field personnel.
COMPUTER SKILLS
MS Office 2003, Xign Payment Services Network, Access, billing systems, Point of Sale systems, Strategic Account Manager
EDUCATION
Bachelor of Science, The College of New Jersey, Ewing, NJ, 1988
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