Zachary Koeller **** SE Center St. Portland, OR. 425-***-**** sgbl3j@r.postjobfree.com

PROFILE Experienced and creative manager with excellent communication skills, organizational abilities, and over 10 years customer service experience.

EDUCATION Eastern Michigan University - December 1998. Bachelor of Fine Arts, painting concentration. Certified framer, 1998.

WORK EXPERIENCE

Netflix Hillsboro, OR Dec. 2010-March 2011

Customer Service Representative

• Responsible for providing outstanding telephone customer service

• Assisted customers with accounts, billing, shipping, and website navigation

• Utilized large database software in assisting nationwide customers

• Provided up to date technological information under constantly changing circumstances

• Worked long hours in a fast-paced, high volume call center

• Maintained company policy over a wide range of problems and concerns

Arterra Bellevue, WA July 2009-Aug. 2010 Custom Picture Framer / Art Installer

• Framed artworks for both clientele and those shown in gallery

• Responsible for delivery of artworks and materials to job site

• Installed high volume of artwork in businesses, institutions, hospitals, etc

• In charge of upkeep and maintenance for shop tools and machinery

• Packaging and crating of artwork for delivery and shipping

Posters Mostly Scottsdale, AZ Sept. 2005 - Jan. 2009

Custom Picture Framer / Sales Associate

• Trained new employees in aspects of both framing and customer service

• Designed gallery presentation displays and marketing materials

• Managed inventory, materials ordering and supplies

• Framed artwork for both private customers and for sale in the gallery

• Educated customers about artwork handling and preservation

• Utilized various framing methods such as: fabric wraps, shadowboxes, etc.

• Worked with both Lifesaver software and Wizard mat cutter

SKILLS & INTERESTS

Fine art, cinema, theater, painting, illustration, photography, French, and music.