Customer Service Manager

TIFFANY FOY

Linkedin.com/Tiffany Foy

***** ***** ****** 763-***-****

Elk River, MN 55330 *************@*****.***

ACCOUNTS RECEIVABLE / ACCOUNTS PAYABLE / COLLECTIONS / CLAIMS

“Diligent, Detailed, and Dedicated”

Experienced Financial Professional with strengths in accounts receivables, payables, collections, and claims. Strong customer service skills supported by detail orientation and a high degree of accuracy. Effectively meets customer needs and continually searches for ways to increase customer and vendor satisfaction. Proficient in the use of Windows XP, Microsoft Excel/Outlook/Word, Oracle and ABS Accounting system software. Expertise includes:

• National Accounts Management • Accounts Payable and Receivable

• Subcontractor and Vendor Relations •Vendor Payments

• Accounting Systems Software • Customer and Branch Support

• Research and Problem Resolution • Fraud Reports

• Claims Processing / Collections • Purchase Orders

• Electronic Funds Transfers • Daily Deposits and Reconciliation

PROFESSIONAL EXPERIENCE

AMERIPRIDE SERVICES INC. Minneapolis, MN 2008-2011

Corporate Customer Coordinator – Accounts Receivable and Payable

•Managed multiple corporate accounts and processed over $100k in accounts receivable weekly.

•Processed over $40,000 weekly of vendor invoices, researched and resolved any discrepancies and ensured payables were entered timely.

•Confirmed payment applications with 35 US Branches and 15 Canadian Branches.

•Deposited daily checks using Panini Vision check scanner into corporate accounts.

•Assisted with set up of Electronic Funds Transfer payments with customers.

•Ran weekly reports and worked with customers on collections of past dues.

•Processed daily Electronic Data Interchange files and fixed errors that occur in those files.

Supported all national accounts, ACH and EDI payments and deposits.

•Processed subcontractor accounts and customer refunds.

•Coordinated statements and invoices with customers and managed account financials.

•Monitored corporate customer accounts, followed up with corporate customers and branches to keep accounts current.

•Exported and formatted corporate customer accounts reports for use by management.

•Responsible for Month end corporate cash and check deposits.

•Researched and resolved discrepancies.

•Entering invoices into Oracle and utilizing Sabrix.

CARLSON COMPANIES, Plymouth, MN 2000-2008

Processing Advisor, Carlson Marketing Group

•Managed resolution of billing / order questions and problems from major client accounts.

•Compiled and processed a variety of call center daily reports utilizing Excel database.

•Filed and processed claims and coordinated with accounts receivable department.

•Ran fraud reports and successfully identified fraudulent orders.

•Processed customer orders using internal data bases.

•As head of collections for claims department, developed collections process and successfully recaptured over $100K in lost revenue.

•Matched purchase orders / receiving /invoices in Oracle.

MAIL BOXES ETC., Minnetonka, MN 1996-2000

Customer Service Representative

•Assisted customers with multiple tasks including color coping, faxing, layouts, and book bindings, shipping, receiving and packing.

•Maintained accurate inventory levels and ordered products for store.

•Generated shipping manifests and tracked shipments utilizing internal database.

•Reconciled registers and prepared daily bank deposits.

•Assisted manager with displays for promotions and sales.

PETSMART, INC., Plymouth, MN 1994-1996

Specialty Manager

•Interviewed, hired and terminated employees.

•Developed excellent cost controls while increasing profitability.

•Assessed team accomplishments, motivated personnel and developed solid organizational structure.

•Worked with entire management team to make sure associates were properly trained and developed.

•Managed bank deposits and registers.

•Coordinated, executed, and helped get products on to the floor in a timely manner.

•Worked with management team to ensure execution of promotions campaigns and new product launches.

EDUCATION

UNIVERSITY OF MINNESOTA, Minneapolis, MN

Associate Degree - Applied Science

AWARDS / ACHIEVEMENTS

Silver Customer Service Level Award from Carlson Companies (2005)

Created the Claim Process for Carlson Merchandise and Fulfillment Department (2005)

OTHER EXPERIENCE

JUST RIGHT ACRES, Elk River, MN 2001-Present

Owner/Manager

Managing/Boarding/Training/Instructing

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