Customer Account Manager
Resume:
Syngenta
Ref: Customer Account Manager
Dear Hiring Manager:
I am a performance-driven, highly motivated and quality focused SAP Supply Chain and Purchasing Manager who consistently delivers solid results. As specified in the job description, I possess extensive knowledge in all areas of Customer Account Management, Global Purchasing, Cost Reduction, International Warehouse and Distribution Management, International Transportation and Logistics, Supply Chain, Business Systems Analysis and Operations. I hope you will be interested in the experience and the accomplishments highlighted in the enclosed resume.
I have 10 years experience in Supply Chain, Customer Service and Purchasing Management including implementation of Logistics Systems and contract building in all areas of Supply Chain Management. My communication skills are excellent and I have the ability to identify and strategically establish policies and procedures for resolving organizational issues. I believe in teamwork and respect. Throughout my career I have consistently established integrity, quality and professionalism to provide a heightened level of management and production stability used in meeting corporate objectives.
As evidenced in the enclosed resume, my experience encompasses all aspects of corporate business; Distribution, 3PL Development, Cost Analysis, Global Purchasing, Logistics and Supply Chain Management, and Inventory Management. My ability to analyze needs and develop unique programs designed to yield a profitable outcome has proven to be one of my greatest assets. During the last 10 years I have worked to provide smooth international business practices between operations spread throughout Germany, Italy and Asia.
As my résumé is only a brief overview of my qualifications, I would appreciate the opportunity to discuss it with you personally so that we may further discuss how I can meet your needs.
Your consideration is highly appreciated!
*I feel compelled to explain the nature of my job search. Two of my recent employers relocated operations out of the state of North Carolina. Although I was offered a relocation package with both employers, I chose to remain in NC, which lead me in search of new permanent employment.
Sincerely,
Nicole Tricot
Enclosure: Résumé
Accomplished and goal - oriented Manager with 10 years of experience in Purchasing and Supply Chain Management. Recognized in identifying and reengineering bloated and costly processes, and delivering lean operating systems, improved quality, greater team productivity levels, and heightened customer satisfaction. Strong track record for driving successful cost-reduction initiatives, managing finite resources, directing projects for on-time, on-budget completion, and enhancing operational quality. Proven ability to identify and capture market opportunities to accelerate expansion, increase revenues, and improve profit contributions in a variety of industries. Able to coordinate multiple problems and meet deadlines under pressure. Self-motivated and able to work independently or in a team. Excellent interpersonal skills and able to communicate and collaborate effectively with co-workers at all levels.
CORE COMPETENCIES
SAP Developer for Reports/Data Manipulation
Strategic Business Planning and Development
Global Sourcing/Purchasing - WMS
Inventory Control Manager
Process Improvement Management
Implementation of 3 Party Logistics
Cost Accounting Planning/Scheduling Management - MRP
Customer Service Management - SD
Procurement
Warehouse/Distribution Management
Budget Management
Logistics and Supply Chain Management
Team Leadership and Mentoring
PROFESSIONAL EXPERIENCE
Business Manager: Contract Assignment Aug 2008 – Present
Pharmaceutical Packaging Company
Warehouse Manager, Customer Service Manager
Manage Logistics, Purchasing and Production to cGMP standards
Develop Cost Analysis for all sales projects – Creating and measuring all Bill of Materials
Create and implement organizational changes to improve daily processes
Supply Chain Manager: Senator USA, LLC Jan 2007 – July 2008
Senator USA, LLC is part of an International Award Winning Promotional Products Company. Focused on combining quality workmanship and unique design to the Promotional Product Industry. Specializing in writing instruments Senator provides innovative ways for its customers to “Brand out from the crowd”.
Establish operational procedures leading to profit increase of $2 million over 12 months
Lead software implementation and utilization throughout manufacturing organization – SAP/ASI
Build global quarterly budgets totaling $10 million
Supervise and facilitate production and quality assurance practices for $15 million subsidiary
Create goals and objectives for creating a more efficient working environment
Supervise sourcing of international products and vendors, establish costs and set quality standards
Customize multi-level purchasing forecast - MRP
Lead reduction of inventory overhead by $4 million by decreasing on hand levels - WMS
Develop measurement tools to increase customer satisfaction
Monitor daily production planning and scheduling to ensure process efficiency
Senior analyst for financial reporting in areas of Transportation and Logistics
Manage daily operations for all Customer Service, Inside Sales and Order Entry departments - SD
Manage and evaluate warehouse inventory levels to maximize on time delivery
Coordinate implementation of 3PL systems
Distribution and Transportation Manager
Operations Manager: Nylstar Inc., Greensboro, NC Sept 2001 – Aug 2006
Nylstar Inc. is an International Joint Venture between Rhodia and Snia. It is a chemical and industrial leader In the U.S. Nylstar is an exclusive producer and supplier of polyamide textile yarns.
Implement 3PL Systems for International and Domestic Shipping
Production planning and scheduling for manufacturing facility
SAP development and reporting
Manage purchasing, overhead expenditures and forecasting – Balancing budget of $55MM
Organize inventory levels and transportation of raw material and product
International Manager and ISO Coordinator: Nov 2000 – Sept 2001
Develop and manage Customer Service Dept. to ensure 100% customer satisfaction
Conduct evaluation, purchasing, and managing of $4.5 million worth of raw materials
Key player in increasing company earnings by $12 million in 6 years
EDUCATIONAL BACKGROUND
Greensboro College - B.S. Ed. Greensboro, NC 1996-1999
West Virginia University Morgantown, WV 1990-1994
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