Customer Service/Administrative

Skills

Computer Proficiency in Windows ****, XP, Excel, Microsoft Word, Q&A, Office 2000 Suite, Infinity Software, MR Application, Real Vu, Discoverer, Quickbooks and Maximilian CMAX. Typing 60+ wpm, Excellent telephone etiquette and Customer Service skills (switchboard). Management/Supervisory experience. Ability to multi-task, Basic computer troubleshooting, Accounts Receivable/Payable/Inventory, Scheduling, Payroll and Bookkeeping/Auditing.

Experience

12/2005 to 07/2009 CFI Investments, Inc./Westgate River Ranch River Ranch, FL

Night Auditor

 Front desk agent/Accounting duties

 Ensuring sum of revenues due to Accounts Receivable from various departments

 Posting room rate and room tax/Balancing and Ledgering/Daily management reports

07/2004 to 11/2005 CVS Pharmacy Winter Haven, FL

Pharmacy Technician

 Typing and filling prescriptions

 Ordering, Stocking and Inventory of medications

 Customer Service (Retail and Pharmacy)

11/2001 to 08/2003 CompuTaught, Inc. Marietta, GA

Client Service Representative/School Administrator

 Received all incoming calls/Basic troubleshooting for software issues

 Completed account activation for 300+ schools/Assist with Sales/Marketing distribution of requested material (appraisal and real estate)

 Responsible for maintaining accurate student records (over 50,000 enrollments annually)

11/1997 to 10/2001 Metro Brokers GMAC Real Estate Atlanta, GA

Manager – Communications/Call Center

 Supervised a staff of 30+ team members/Maintained scheduling and payroll

 Account activation/Account receivable for agent records/data entry on multiple listings

 Responsible for public and agent complaints/Basic troubleshooting of computer systems

Education

1981 to 1985 Klein Oak High School Spring, TX

Graduated 1985

 Vocational Office Education – 2 years

References

References are available on request.

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