Customer Service Marketing
Resume:
Lindsay Marie Martin
*** ****** *****, ******, ** 15009
*******.******.*@*****.***
SKILLS PROFILE
• Proficient knowledge of Microsoft Office programs
• Hands on event management/planning skills and abilities
• Time management and organizational skills
• Good customer/volunteer relations
• Ability to work efficiently and effectively when given a deadline
• Good writing and communication skills with experience in writing press releases, psa’s, eblasts and web content.
EMPLOYMENT HISTORY
DICK’S Sporting Goods
• Coraopolis, PA
• Play It Forward Program Administrator
• Responsible for communication between youth recreational leagues, our Community Marketing Managers and the Corporate office regarding the Play It Forward Program,
• Maintain database of information regarding all enrolled customers and organizations
• Develop communication materials to help customers and organizations better understand the program, and become more involved in earning 2% back for their community organization or team.
• Develop bi-weekly conference call agendas/trainings to inform Community Marketing Managers and involved Stores in the program.
• Make sure that all organizations receive their rewards at the end of the earning period.
American Cancer Society
• West Palm Beach, FL
• Community Representative
• Responsible for volunteer recruitment and training for four assigned community areas. Lead volunteers to achieve organizational results, by coaching on American Cancer Society best practices as well as strategies that fit their community
• Work with committees for each area to plan and implement the Relay For Life strategies and best practices. Recruiting key volunteers to carry out these plans, as well as recruiting key community members, survivors, and caregivers to help move the event forward and adhere to the American Cancer Society Guidelines
• Assist in planning of volunteer trainings, volunteer and staff recognition dinners and more as assigned within the office
• Chosen for the Relay For Life Division Operating Board for the Florida Division of the American Cancer Society.
American Cancer Society October 2010 to present
August 2009 to August 2010
2007 to August 2009
Williamsport, PA
• Community Income Development Specialist
• Work with 5 colleges/university: Lock Haven University, Lycoming College, Susquehanna University, Bloomsburg University and Bucknell University – Bucknell has received numerous National Awards
• Coordinate all Relay For Life events on these campuses as well as worked closely with colleges to plan on campus activities for fundraising, awareness and to increase student involvement.
• Served as staff member for PA Youth Task Force, currently serving as the Field Representative for collegiate staff on the division planning committee
• Utilizing online websites for email blitzing, fundraising and to create an awareness of the ACS and our mission
• Creating press releases, email campaigns and marketing materials for a wide range of events
• PA Colleges Against Cancer Staff Partner of the Year 2008
• Gold Award for Income Increase from 2007 to 2008
National Association Of Homebuilders Summer 2006
• Washington, DC
• Affiliate Services/Marketing Intern
• Worked for the Affiliate Services/Executive Council departments, revamping Power Point presentations, and other marketing materials used in educational programs across the US.
• Helped established new ways to market the Affiliate Service programs to the local and state builders associations.
Pittsburgh Pirates Summer 2005
• Pittsburgh, PA
• Guest Relations/Public Relations Department
• Worked home game days to coordinate pre-game, and post game festivities as well as dealing with customer service questions and problems
EDUCATION
Lycoming College 2007
Williamsport PA
Bachelor’s Degree in Corporate Communication
Minor in Business Administration with a focus in Marketing
Sports Information Department Employee for 4 years of college. In Game Stats, post game wrap ups, wrote press releases, media guides, and coordinate pre and post event activites.
Alpha Sigma Tau Sorority
American Cancer Society- PA Youth Task Force Chair 2007
American Cancer Society – North Central Region Intern Spring 2007
American Cancer Society- Colleges Against Cancer National Lead Team – Communications Chair 2006
Founder of Colleges Against Cancer Chapter at Lycoming College in 2004, serving as President/Relay Chair for 2 years, and then Student Advisor for a year.
Contact this candidate