Customer Service Sales
Resume:
Crystal Luu
Fairfax, VA **031
****@*********.***.***
EDUCATION
George Mason University – Fairfax, VA
August 2008 - Present
• Bachelor of Science in Tourism & Events Management
• Minor in Communication
• GPA: 3.83/4.0
• Dean’s List 2008 - 2012
WT Woodson High School – Fairfax, VA
September 2004 – May 2008
• Advanced Studies Diploma
• GPA: 3.66/4.0
• Academic Honor Roll 2004 – 2008
PROFESSIONAL EXPERIENCE
Office of Events Management at George Mason University – Fairfax, VA, January 2012 – May 2012
Events Management Intern
• Handle incoming calls to the office
• Create signage for events
• Create support material for events such as: Microsoft PowerPoint presentations, scripts, written proposals, tickets, etc.
• Review and edit support material for events as necessary
• Assist staff in executing events
• Attend and participate in staff meetings relating to upcoming events
Ruby Tuesday – Fairfax, VA, July 2011 – Present
Hostess, Food Runner, Busser
• Provide customer service
• Handle incoming calls to the restaurant
• Record dining reservations
• Greet guests, escort them to their table, and present menus
• Say farewell to guests
• Inspect and maintain dining facilities
• Deliver food to guests
Hard Times Cafe – Fairfax, VA, December 2010 – August 2011
Hostess, Food Runner, Busser
• Provide customer service
• Handle incoming calls to the restaurant
• Record dining reservations
• Greet guests, escort them to their table, and present menus
• Say farewell to guests
• Inspect and maintain dining facilities
• Deliver food to guests
Carlos O’Kelly’s – Fairfax, VA, July 2010 – March 2011 (Date of Restaurant Closing)
Hostess, Food Runner, Waitaid
• Provide customer service
• Handle incoming calls to the restaurant
• Record dining reservations
• Greet guests, escort them to their table, and present menus
• Say farewell to guests
• Inspect and maintain dining facilities
• Deliver food to guests
Burlington Coat Factory – Fairfax, VA, March 2009 – July 2010
Sales Associate
• Provide customer service
• Handle incoming calls to the store
• Operate computerized cash register
• Process sales
• Assist with the presentation of window displays, promotional presentations, and sales programs as assigned
• Greet customers
• Say farewell to customers
• Inspect and maintain store facilities
• Conduct inventory
VOLUNTEER EXPERIENCE
• Commencement Fair at George Mason University – Fairfax, VA, March 2012
• 102nd Annual Eastern Communication Association Convention – Arlington, VA, April 2011
• Mason Miles at George Mason University – Manassas, VA, March 2011
ACTIVITIES
• Tourism & Events Management Society – August 2010 – Present
• Public Relations Student Society of America – August 2010 – Present
References can be furnished upon request.
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