Customer service, Call center, Sales, Recruiting, Communication
Resume:
Crystal M Escobar
*******@*****.***
Seven years of customer service experience, four years of sales, five years of call center experience working in a high call volume environment. I also have Administrative and clerical experience such as filing, data entry and posting ads via the internet. Dynamic effective communicator, leader & problem solver, who builds teamwork and creates motivational challenges to exceed expectations & execute goals. Outstanding knowledge in the Mortgage Industry, loan modifications, conventional loans, familiar with new RESPA guidelines, including new GFE and HUD-1 Settlement Statement. Two years of experience recruiting and interviewing as well as pre screening potential new hires. One year of technical -support experience trouble- shooting internet connection issues, spyware, anti- virus, downloading software. Experience planning, developing and implementing loan modifications, with extensive experience in legal collections and recovery, with a solid understanding of legal procedures and legislation. Proficient with a wide variety of software applications, including QuickBooks and custom accounting software. Highly motivated Customer service Rep. with extensive sales experience.Detail-oriented l with 3+ years experience applying financial practices. 3+ years extensive experience doing full financial statement reviews. Well-qualified Sales Driven individual with extensive background in Customer service with a strong ability to work within teams and multi-task projects under strict deadlines.
Professional Experience
• Confident in addressing known issues.
• Confident and successful when taking calls and resolving issues.
• Appointment scheduling and medical billing knowledge and terminology.
• Six years of customer service as well as chat support experience.
• Confident with detailed product knowledge and customer satisfaction
Employment History
One West Bank-Loan Counselor-09/2008-06/2011
• Inbound customer Service Representative
• Collections on late mortgage payments, as well as administrative and clerical work
• Speak with individuals on why they have not paid their mortgage find out why and assist in coming up with a re pay plan within their needs and budget(loan counselor)
• Loan Modifications, Loss mitigations
• Process Mortgage loans for multiple originators
• Assist customers on Foreclosures/Pre-foreclosures and bankruptcy as well as Escrow assistance
William Norrwick & assoc.-Recruiter/Sales-05/2007-08/2009
• Visit multiple job sites and search for qualified candidates with sales, customer service and call center experience.
• Contact potential candidates and find out if still in the job market, provide an overview of the position hiring for ask them if they are interested, schedule interview (conducted over phone)
• Interview potential candidates by following questionnaire provided by company as well as Schedule second interview with my manager Julie Gadbois.
• If hired i would schedule a training date and time and go over all job details shifts pay and rules and guidelines as well as go over what needs to be done and how to be successful.
MDEverywhere Inc.-Inbound/Outbound Customer service and Sales-07/2003-04/2007
• Inbound/outbound customer service via phone, chat and email.
• outbound sales to medical practices only!
• Schedule and reschedule appointments
Profinity- Inbound Customer service-12/2004-06/2006
• Provide Customer service with a focus on Retention
• Inbound call center with occasional outbound
• Schedule call backs
• Verify account info.
• Answer and resolve billing inquiries
• Issue credits and or payments over the phone.
• Upsell/cross sell other services
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