Business/Systems Analyst

NATALIYA KALASHNYKOVA

**** ***** ***** **, ******, Florida 333**-***-*** 0270 *******************@*****.***

SENIOR BUSINESS ANALYST

Experienced Business Systems/Process Analyst with unique competency in translating business issues into customer solutions including identification, requirements development, delivery, support, and analysis. Experience includes 7 years history of successful business process analysis following structured SDLC (Waterfall, SCRAM), requirements definition, large scale system integrations, customer deployment project leadership, system testing, and release controls.

Performed role of product owner creating Business Vision documents, maintaining product back logs, defining product road map and interviewing SMEs (Subject Matter Experts) as one of key steps in user stories definitions.

Defined and ensured that user stories and functional requirements are good, has business values and story points.

Accountable for ensuring use cases and functional specifications to have acceptance criteria.

Proficiently helped development teams to break down large FRSs and user stories for execution.

Advised product owners, scrum masters and teams to improve their ability to create good product backlogs.

Actively assisted in the acceptance and validation of the use cases by testing the delivered stories.

Analyzed the business understood region specific industry needs and enhanced product vision to meet such needs and grow business

PROFESSIONAL EXPERIENCE

CONSUMER HEALTH TECHNOLOGIES, Inc., United States

SENIOR BUSINESS ANALYST 2006 - present

Consumer Health Technologies (CHT) is an award winning, Consumer Directed Healthcare (CDH) software company, that converges healthcare and financial services into one SaaS product.

Serve as a Senior Business Analyst/Product Owner responsible for Business Vision, User Stories definition, UML diagrams and maintaining product backlog for Consumer Driven Healthcare Services Administration Platform serving 100+ clients with daily transaction processing volumes over 10 million transactions.

Designed high complexity processes for Real Time (Web Services) and Batch (EDI, NACHA) B2B integrations leading Debit Card processors (TSYS, FIS/MBI, Evolution), Banks (US Bank); healthcare related service providers such as Telemedicine “Consult-A-Doctor”, Wellness programs Mayo Clinic “Embody Health Portal”, MyWellChoice+, Health Advocate.

Selected accomplishments

Directly responsible for creating business vision, user stories (use cases), and user facing interfaces for web based Health and Employer Benefits Administration system (Health Savings, HRA, FSA, Parking, Transit and others). System modules include but not limited to: online enrollment and profile management; online banking access and payments processing; online document storage and document processing including electronic document upload and e-faxing; End of Year reporting to IRS.

Designed processes, file and web service mapping specifications for high volume card payments with capacity to process daily 10 million transactions. Integration included batch file EDI and web services real-time interfaces to TSYS, MBI (FIS Global), and Evolution Benefits Debit Cards, intelligent error and exception handling, card access controls via IIAS and merchant groups configuration, stack cards configuration and account priorities management.

Ensured flexibility and usability of NACHA files interface for online payment module including funding and debiting workflows, file formatting specification, scheduling, NSF (insufficient funds) handling.

Developed specification of Lock Box interfaces to bank mailboxes for paper and electronic check deposits clearing, including electronic deposit coupons design and check hold times.

Designed and assisted testing “one click” Single Sign On modules utilizing real time web service calls which allowed users seamlessly transfer from one platform to partner site without additional login step.

Additional Responsibilities and Functions

Created the requirements analysis approach for the company and lead team of analysts;

Managed partner and client relationships and performed project management role in platform integration projects. Created and maintained 6+ months project plans and backlogs.

Designed test scenarios for system modules testing and User Acceptance testing. Assisted clients in performing User Acceptance testing;

Provided trainings to new team members;

Performed multiple client trainings over the phone/webex and on customer site;

FIRST FIDELITY CORP., Costa Rica

BUSINESS ANALYST/PROJECT MANAGER 2004 – 2006

First Fidelity is largest online consumer service providers and call centers in the country.

Served as analyst and project manager in company’s IT department and was directly responsible for implementation of User Demographics and Financial Data Warehouse to support Customer Management department activities with ability to service millions of customers. Data warehouse module dynamically extracted User Support DB, Active Directory server domain user listings, application deployment data into MySQL based normalized structure available for Business Objects, Crystal Reports and ODBC reporting based on key stakeholders needs.

Selected Accomplishments

Directly responsible for functional workflows and detail reports specifications;

Responsible for developing functional specification for Affiliated Network program which allowed bringing additional fast growing source of revenue to the company based on online sales commissions.

Performed analysis of balance conversion data to develop hypothesis of common factors that contributed to business problems and recommended solutions based on qualitative and quantitative analytics.

Introduced and implemented streamlined processes for IT support of internal departments increasing IT personnel response time 4 times.

Developed and introduced internal SLA for IT issue reporting.

Coordinated work of 17 developers, network and UNIX administrators optimizing resource

CFS CORP., UKRAINE

CORPORATE TAX AND FINANCIAL ADVISOR 2001 – 2004

Provided complex tax advice to more than 30 businesses with regards to Ukrainian corporate tax, VAT and Export/Import duties, and similar taxes in some offshore jurisdictions. Provided technical advice, consultancy and support business units whilst managing tax risk. Communicated complex tax concepts to the business units in an effective manner. Managed communication, preparing briefs and performing first reviews for external advisors.

TOOLS AND OPERATING SYSTEMS

Microsoft Office, MS Project, MS Visio, NitroPDF Writer, Adobe Illustrator, Adobe Photoshop, Dream Weaver, DBF Viewer, SnagIT, Help & Manual, Share Point, various Bug Tracking systems including JIRA and TrackIT.

Windows 3.1 - 7, AIX UNIX, UNIX, Linux.

CITIZENSHIP

Green Card holder

EDUCATION

Master’s Degree in Economy, Financial Analysis and Accounting. National Mining University of Ukraine, Dnipropetrovs’k, Ukraine

REFERENCES

Bob Rizzo, 954-***-****

Vice President, Account Management and Implementations

Consumer Health Technologies, Inc.

Kelly J Gregorakis, 305-***-****

Director of Marketing and Product Development

Consumer Health Technologies, Inc.

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