Office Manager/Executive Assistant
Resume:
Sandra Michaels
Richardson, TX *****
*******@*****.***
Hearing Professional Center Chief Operations Officer 4/05 – 11/10
Dallas, TX
• Responsible for staffing, policy and procedures, and Human Resource issues including payroll for medical and administrative staff.
• Establish daily operational procedures, interaction with patients and management of staff.
• Financial reporting of daily, weekly and month end close out forwarded as their interest might appear to Owner and CPA.
• Development, Coordination and Implementation of all Marketing/Advertising for Practice, including all Trade Shows, Web Development, Print and Social Media.
• Coordination and Implementation of all Business Development for Practice.
• Proactively handle patient issues and problems/insure patient satisfaction & HIPAA compliance.
• Executive Assistant duties for primary Physician/Owner (travel schedule, personal business issues and management of three (3) secondary businesses).
Ford Country of Lewisville Human Resources Manager 10/01 – 4/05
Lewisville, TX
• Responsible for all areas of Human Resource Department including payroll and benefits for 180-200 employees.
• Billing Manager for new and pre-owned vehicles, process warranty cancellations, pull contracts, assignment of new and pre-owned titles, process rebates, VMS and delivery intake of all inventory, RDR vehicles sold.
Brenda Wood Realtors (Part Time) Real Estate Assistant 10/01 – 04/05
Dallas, TX
• Responsible for all aspects of daily transactions from CMA to Closing, work directly with clients from initial telephone call for information, Listing Agreement, stage homes, produce copy and graphics for advertising, direct contact with Mortgage and Title companies, appraisers, and repair contractors through closing of properties.
• Property Management for personally owned and managed properties. Payment of personal and corporate accounts. Coordinate repairs and reconditioning of rental properties.
TrinTel Communications/SDS Wireless SDS Corporate Director 9/01 – 10/98
Irving, TX
• Responsible for Staffing and Human Resource actions of 180 employees in Site Development and Project Management on a national basis.
• Responsible for training of Site Development personnel.
• Provided direct leadership for regional development and operating strategy.
• Established operational procedures and policies from Field Offices to Corporate facility.
• Reported directly to Senior Management with project planning and reporting.
• Assisted Finance with creation of annual budgets up to $35MM.
• Worked directly with all Telecommunications Carriers to develop additional business opportunities during course of projects in progress.
• Responsible for new business development nationwide.
• Responsible for coordination with Accounting on accounts receivable/payable.
• Produce daily, weekly and monthly reports for Senior Management and Board of Directors.
Federal Auto Finance of Dallas NW, Inc. Operations Manager 4/91 – 10/98
Dallas, TX
• Operations Manager – Inventory Financing/Private Banking
• Establish daily operational procedures, interaction with customers and performance of daily operations.
• Process and disbursement of accounts for three (3) companies in addition to expense reports and petty cash maintenance.
• Production of marketing packages and coordination of seminars.
• Process scoring packages and underwriting of credit lines.
• Process daily funding transfer from Lender, payments/advances for credit lines.
• Proactively handle customer issues and problems/insure customer satisfaction and company compliance.
• Coordination of Inventory Field Audit (collateral status as well as internal collateral files and documents).
• Financial Reporting to Accounting Division (daily payments, advances, deposits and reconciliation for General Ledger).
• Produce daily, weekly and monthly reports forwarded as their interest may appear to Customer, Accounting Division, or Lender.
Education and Additional Training
Louisiana State University of Shreveport 09/77 – 01/78
Real Estate License
Louisiana State University of Baton Rouge 09/83 – 05/85
Intermediate Accounting & Refresher Spanish
Site Development Training 01/98
Audigy Group (Management Company) 2008 – 2010
Quarterly Management Training Seminars
Computer Skills
TIMS for Audiology, QuickBooks, ADP Payroll Processing, Microsoft Office Suites (Word, Excel, Power Point, Outlook), Top Producers, NTREIS, Tracker Plus, 4 Custom Private Banking Software Programs.
Personal References Upon Request
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