Hopsitality/Customer Service Professional

OBJECTIVE

To obtain a position that will embrace and encourage personal and professional growth while providing new opportunities and challenges and the utmost career satisfaction

EDUCATION

Purdue University, West Lafayette, IN

Bachelor of Science

Agricultural Economics

May 2005 Delphi High School, Delphi, IN

Academic Honors Diploma

May 2001

CAREER EXPERIENCE

Food & Beverage Manager—Crowne Plaza Indianapolis Airport

September 2008-December 2009

• Responsible for all day to day operations of four hotel outlets and room service, including staffing, training and scheduling of all hourly associates, inventorying and ordering product weekly, recapping food and liquor inventory at month end, as well as coding and ensuring payment of all food and beverage invoices

• Assured guest satisfaction and excellent customer service to all patrons through immediate complaint resolution, genuine guest interactions and upholding a positive morale amongst all associates

• Developed and implemented daily specials and promotions to create and drive revenue by attracting all hotel guests into the outlets

• Acted as Manager On Duty as scheduled to furthermore ensure guest satisfaction in all areas of the hotel, including maintenance or housekeeping issues, completing incident reports as necessary and nightly property inspections for security and safety precautions.

PM Outlet Supervisor—Holiday Inn Select Indianapolis Airport

April-September 2008

• Reported daily to the Food & Beverage Director regarding all nightly functions within the Restaurant, Bar and Room Service

• Interviewed, recommended for hire and trained all new associates

• Completed weekly schedules according to forecast, resolving all schedule conflicts and finding covers for call off shifts

Benchwarmers Supervisor—Holiday Inn Select Indianapolis Airport

April 2007-April 2008

• Supervised all food and beverage service within Benchwarmers Sports Bar

• Scheduled associates according to availability and shift preferences

Bartender—Holiday Inn Select Indianapolis Airport

September 2006-April 2007

• Committed to safe and responsible alcohol service to all guests while maintaining the highest level of guest service and satisfaction

• Engaged all guests in conversation and rapport to welcome each to the hotel and the city with anticipation of repeat business and positive referrals

Customer Care Administrator—Beazer Homes

October 2005-July 2007

• Acted as a liaison between homeowners and Customer Care Representatives to identify potential home warranty issues by responding to homeowner phone calls and creating service requests for field representatives

• Followed up with Customer Care Representatives to verify completion of all service requests

• Completed daily and weekly reports to identify outstanding work orders

• Responsible for miscellaneous administrative tasks including filing and making copies

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