Contact Details
Address : Jl. Muria Ujung No.** Kel. Pasar Manggis Kec. Setia Budi, Jakarta Selatan 12970
Telephone No. : 021-*******
Mobile No. : 083********* - 081*********
Email : ***********@*****.**.**
Personal Particulars
Age : 30 years
Date of Birth : 25 January 1982
Nationality : Indonesia
Gender : Male
Marital Status : Married
KTP No. : 09.5302.250182.7021
Qualification
Qualification : Bachelor's Degree
Field of Study : Engineering
Major : Telecommunication Engineering
Institute/University : National University
CGPA : 3.06
Graduation Date : Dec 2005
Experience
Experience Level : Total 5 Year(s) of Experience
Employment History
As Helpdesk Leader
- Responsible to coordinate with manage service technical team in resolution of network faults.
- Interface with customer inter section department (Customer Care, Management, Technical and Marketing) in compiling issues and escalate to relevant departments in Manage Service.
a) - Tracking and closure of network fault tickets. Follow ups with regional support team for tickets pending for closure and escalate to relevant team for action.
b) - Responsible for trouble ticket escalation and work order assignment.
c) - Responsible to generate daily report in network faults and category of failure
d) - Ensure regional support team work schedules are updated in trouble ticketing system.
e) - Coordinate approval assignments in change request system.
f) - Support Network performance analysis and fault reporting.
Company Name : PT. Huawei Tech Investment
Position Title : Helpdesk Leader
Position Level : Senior Level
Specialization : Engineering - Electronics/Communication
Industry : Telecommunication
Duration : June 2009 - Present
Monthly Salary : IDR 8000000
As Surveillance Engineer Monitoring M2000 For East Java Area
- To take responsibility in NOC of NTS Project for monitoring M2000 Access Network and provide all relevant information about the current network status.
- Responsible for trouble ticket in the MOS7100 (TT Dashboard Report).
- Responsible for guiding and coordination with field engineer to make trouble shooting and to solve the alarm.
- Conduct first level diagnostic in isolating and identifying fault location before escalating to field maintenance or back office engineer.
- To take support for back office BSS and RNC request
- Create Daily report/ Shift Handover and make sure all report sends to shift leader.
- Report to Shift Leader if there is happen Priority 1 (P1 Critical & P1) case to achieve SLA for create Trouble Ticket and make sure that case informed to field engineer (especially P2, P1 and P1A priority) to get status update and ERT (Estimated Rectification Time) Responsible to manage day to day surveillance activity in network operation centre.
Company Name : PT. Huawei Tech Investment
Position Title : Surveillance Engineer
Position Level : Middle Level
Specialization : Engineering - Electronics/Communication
Industry : Telecommunication
Duration : May 2009 - June 2009
Monthly Salary : IDR 7000000
As Leader Field Operation Engineer (BSS Engineer)
- Manage service performance network telecommunication.
- Test and Commissioning from project.
- Control process of work project.
- Responsible network are: BSS Network (BSC 6000 Huawei, BTS 2G 3012, 312, 3012AE, 312AE / 3G 3812, 3812AE Huawei), Access SDH Network (DMR, Metro 1000 and RTN), Radio link (Pasolink V4 NEC, Pasolink NEO NEC) and Power Supply (Electrical system, Emerson Rectifier & Battery, Generator system, UPS System)
- Documentation and report progress activities (Performance network, Accepted Test, Corrective and Preventive Maintenance, Problem Report, etc).
- Supervised CME at TOC Bandung for NTS Project.
- Being Team Leader at Purwakarta Region.
Company Name : PT. Huawei Tech Investment
Position Title : Leader Field Operation Engineer
Position Level : Middle Level
Specialization : Engineering - Electronics/Communication
Industry : Telecommunication
Duration : Feb 2008 - May 2009
Monthly Salary : IDR 6000000
As BTS Engineer
- Installation and test commissioning.
- Make Acceptance Test.
- Testing VSWR.
- Cross connect.
- Leader Engineering in Sumatra Area
Company Name : PT. Intisel Prodaktifakom
Position Title : BTS Engineer
Position Level : Fresh/Entry Level
Specialization : Engineering - Electronics/Communication
Industry : Telecommunication
Duration : Feb 2007 - Feb 2008
Monthly Salary : IDR 3000000
Languages
(Proficiency: 0=Poor - 10=Excellent)
Language Spoken Written
-------------------------------------------------------------------------------------
English 7 7
Text Resume / Additional Info
Curriculum Vitae
Personal Details
Name: Viben Rievondelka
Gender: Male
Place & Date of Birth: Jakarta , 25th January 1982
Age: 30
Religion: Moslem
Nationality: Indonesian
Home Address: Muria Ujung No.10 Kel. Pasar Manggis Kec. Setia Budi, Jakarta Selatan 12970
Cell Number : 083********* - 081*********
E-Mail : ***********@*****.**.**
- EducationalBackgrounds
SDN 01 Pagi 1988 - 1994 (Jakarta)
SLTPN 57 1994 - 1997 (Jakarta)
SMU 43 1997 - 2000 (Jakarta)
Nasional University
S1 Telecommunication Engineering 2000 - 2005 (Jakarta)
- Project experience 2007
Project Siemens for HCPT Project in Jabotabek Area, (Cross connect)
Project Huawei for XL Project in Sumatra Area, (Installing, Testing, Commissioning and ATP)
Project Siemens for HCPT Project in Sumatra Area, (Testing VSWR and ATP)
Project Huawei for Bakrie Telecom Project in Sumatera Area, (Testing VSWR)
Project Siemens for Sampoerna Telecommunication Indonesia (STI) Project in Sumatera Area, (Testing VSWR and ATP)
-Project experience 2008 - 2009
Manage Service NTS Project for West Java (New BTS / Turnkey)
Manage Service NTS Project for West Java (New link / Transmission NEC)
Manage Service NTS Project for West Java (BSC, RNC, BTS, Node B, Transmission, Power, Rectifier, Generator set, Metro, NMS)
- Manage Service 2009 - Present
Managed Service NTS Project for Network Operation Center (NOC)
- Trainings
BTS 3012A, BTS 3012AE and BTS 3012E As Participant at Huawei
Node B 3812A, Node B 3812AE and Node B 3812E As Participant at Huawei
Rectifier EMERSON As Participant at Emerson
NEC Transmission As Participant at NEC
Site Master ANRITSU As Participant at Huawei
BER test SUNRISE As Participant at Huawei
Huawei BTS 3900 and BTS 3900A As Participant at Huawei
-Abilities
1. Equipments
GSM Base Station and Microwave Transmission :
HUAWEI BTS 3012, BTS 3012AE
HUAWEI Node B 3812A, Node B 3812AE and Node B 3812E
NEC Transmission
HUAWEI Software :
SMTS (Site maintenance terminal System), Node B, BSC 6000, RNC/BSC6810, M2000,
NEC Software : PNMT, PNMT java, NMS and RTN for NEC
2. Cellular Instruments
Net Monitor/FTD (Field Test Display), Site Master ANRITSU, Site Master Software, BER test, Power Meter, and Multi meters
3. Computer Proficiencies
Software :
Windows, Microsoft Office (Word, Excel, Power Point, Outlook), Visio Technical Draw and Auto CAD.
- Language
Spoken: Indonesia, English (GOOD).
Written: Indonesia, English (GOOD).
- Personal Attitudes
Proactive and creative
Responsible
Hard worker, smart worker, fast leaner, able to work as individual and a team in multicultural people
Have good analytical mind and interpersonal skills
Willing to travel
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Availability : Immediately after notice period of 1 month(s)