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Annetta

SUMMARY OF QUALIFICATIONS

 Fourteen Years of experience managing facilities and support services. With a strong background in Human Recourses. All Training (Driving, Dot Compliance, Safety, First Aide, General Company Policies, Rules of the Road, Qualcom Computer Training, Safety in the Workplace) Helped maintain personal, and professional data for company, and Dot. (Dept. of Transportation federal filings.)

 Managed and developed 2 service departments with a staff of 22 drivers. And 120 Customers. Reorganized and set quality standards to reduce costs and lower turnover. Implemented training programs, improved morale, and the respect of workers for each other. Strong negotiation skills. Work with high technology applications. Responsible for office planning, telecommunications, maintenance, record retention, and company promotion. Compliance of Company Policies.

PROFESSIONAL EXPERIENCE Working Man’s Taxes Tunica, Mississippi 2005-2008

Office Manager, Day To Day Operations and Responsible for Large Cash Amounts

 Manage a staff of 12 with over 400 Clients.

 Responsible for all facilities management.

 Responsible For IRS and Dept. Of Treasury Compliance for Tax Preparations

 Report directly to the Owner.

Budgeting, Management, and Cost Control

 Manage internal costs. Regularly renegotiate and monitor contracts to keep costs down

 Control work overflow, resulting in a smooth-running operation with few complaints.

 Set up system to handle bottlenecks and crisis deadlines.

Telephones

 Establish special relationships with The Phone Company, WATTS, FAX, and TELEX.

 Allow for special testing, such as the testing of 6 local lines that were installed for a three-week test period and removed.

 Developed a system we could depend on.

Carretta Motor Lines

1993-2005

Office Manager, Driver Support Services, Customer Service Driver, Trainer,

 Directed a staff of 75 Drivers 250 Nationwide Customers.

 Supervised equipment and production requirements to ensure progressive departmental growth.

 Managed Nationwide Fuel Vendors, Tire Accounts, a many other Driver Related Support Services.

 Managed Federal DOT Compliance Database.

. Managed and worked closely with Safety Manager, General Manager.

. Implemented a Complaint Database.

. Implemented a Driver Responsibility, with Incentive Awards

 Reported to General Manager

Carretta Motor Lines 1989-1993

Driver, Trainer

ADVANCED EDUCATION

Completed various Technical and Managerial courses.

Graduated University Of Texas @ Austin Degree in Philosophy 1989

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