Sales Manager

Mary Colleen Mahoney

** ******* ******

Buffalo, NY 14220

716-***-****

**************@*****.***

Education St. Bonaventure University – Olean, NY

Masters in Integrated Marketing Communications December 2011

Niagara University – Niagara University, NY

Bachelor of Arts in Communication Studies May 2009 (Magna Cum Laude)

Work

Experience

11/11-4/12 International Medical Placement – Amherst, NY

Physician Recruiter

• Gather and organize information for data entry.

• Compile, compose and distribute job notifications.

• Screen doctors for potential job openings.

• Research and obtain potential new business leads.

07/09-11/11 M&T Bank – Williamsville, NY

Telephone Banking Rep

• Uphold service excellence standards internal and external customers to establish a client rapport that promotes customer loyalty.

• Own customer error resolution and complex service requests; manage and resolve complaints; and convert servicing situations into sales opportunities.

• Promote delivery services that meet customer needs, including alternative and ancillary bank services.

• Actively participate in sales promotions to meet team and personal referral targets.

07/05-10/09 Tops Friendly Market – West Seneca, NY

Front End Associate

• Assist customers in check out progress.

• Address and resolved minor customer concerns and complaints.

09/07-05/09 Communications Studies Office – Niagara University, NY

Work study Intern

• Aid fellow students with concerns and questions.

• Handle general office work.

01/07-05/07 Residence Life Office – Niagara University, NY

Resident Assistant

• Enforce University and state-wide policies to safe environment.

• Mediate interpersonal conflicts and referred students in need to appropriate University offices.

Graduate

Project Pieces

07/11-08/11 Oxford Analytica – Oxford, England, United Kingdom

Social Media Analyst

• Assess an audit of social media platforms currently in use.

• Provide an argument for the necessity of social media.

• Devise a social media strategy to implement over a five-month period.

Under Graduate

Project Pieces

11/08-05/09 Buffalo.com – Buffalo, NY

Spotted Intern

• Photograph local area events.

• Maintaine up-to-date photo galleries.

01/09-05/09 WKBW – Channel 7 – Buffalo, NY

AM Buffalo Intern

• Assist executive producer scheduling show guests and show execution.

• Create show rundowns; comprised records of music cue sheets.

09/06-05/09 The Niagara Index – Niagara University, NY

Marketing Manager

• Organize the business portion of the newspaper.

• Negotiate prices and ad sizes with advertisers.

Tech Skills Microsoft Office Suite Adobe Premiere/Photoshop Prezi

Honors Member, Niagara University Lambda Pi Eta; 2007& 2008 UFCW Scholarship Winner

Contact this candidate