Customer Service Administrative Assistant

Traci Perkins

*** ****** ** *****, ** 603-***-****

Summary of Qualifications

Provided all administrative office support for fifteen employees

Strong customer service by serving as a primary point of contact for management, employees and clients

Used proprietary computer system to schedule appointments, maintain medical records with confidentially (Doctor, Dentists, Court Hearings)

Administration Responsibilities

Administered all incoming calls on a multi-line system

Back up to the managements team for staff meetings for minute reports, correspondence, documents and all other office functions (photocopier, fax, filing)

Disturbed all mail to departments. Pick up and delivery of mail services (FedEx, UPS)

Order and distribute all office supplies to management areas

Coordinated all off site functions and activities

Training/Teaching

Handled 75 inbound calls per day

Selected as role model to train new employees with classes, meetings, and on the job training

Strong organizational skills

Problem Solving

Tracked passport issues through management system and offices based nationally and internationally

Ability to handle confidential information and conflict resolution

Excellent verbal and written communication with management, employees and clients

Ability to stand/sit for long periods of time

Employment History

Portsmouth Family Practice (HCA) Medical Records Present

The Chase Home for Children Administrative Assistant 2010-2011

AT&T Customer Service 2006-2009

Path Lab Inc. Laboratory Aid 1997-2006

Education

BSTI Medical Coding/Billing

McIntosh College Medical Assisting- Associates Degree

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