Customer Service Quality Assurance

Chelsea Danielle Magee

**** ******* **** *****, ******, Ohio 43065

Phone: 614-***-****

Email: *******@*****.***

Qualifications

• Solid knowledge of marketing and selling skills.

• Organized and goal oriented person.

• Strong interpersonal skills.

• Excellent customer service skills demonstrated by ability to work with people of diverse backgrounds.

• Experienced, self starter with a strong background in prioritizing demands based on the needs of the business.

• Strong basic knowledge of Microsoft Office programs: Excel, Word, Access, and PowerPoint.

Education

The University of Findlay (Findlay, Ohio) 2007 - 2011

Double Major – Marketing and Equine Science

• GPA - 3.64

• Dean’s List

• Graduated Cum Laude

Experience

Abbott Nutrition, Supply Chain, Quality Assurance (Columbus, Ohio) Jan 2012 – Present

• Organizing, planning, and completing an approved supplier list for TPMs

• Organizing an EMBR chart and leading meetings for the project leaders

• Verify batch releases

• Handling customer complaint responses for various TPMs

• Assemble Power Points and Excel charts for monthly TPM metrics

• Write and submit change requests for SMPs

• Create excel spreadsheets for various tasks

• Qualified EMBR author

• Completed training in QDMS

• Currently working in SAP and CAMBAR

• Currently training in GQMS

• CAPA Initiator/Evaluator Certified

PNC (Columbus, Ohio) Sept 2011 – Jan 2012

• Accept cash and checks for deposit and process cash withdrawals

• Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency

• Receive and verify loan payments, mortgage payments and credit card bill payments

• Record all transactions promptly, accurately and in compliance with bank procedures

• Balance currency, cash and checks in cash drawer

• Answer inquiries regarding checking and savings accounts and other bank related products

• Attempt to resolve issues and problems with customer's accounts

• Explain, advise and promote bank products and services to customers

Freshman Class Assistant, The University of Findlay (Findlay, Ohio) Aug 2009 – May 2011

• Assisted instructional staff with organization and instruction of approximately 40 students

• Assisted with marketing potential new students

• Managed scheduling and supervising a large variety of barn activities

• Supervised grooming and clipping of horses in the program

• Lead demonstrations on various topics for the entire freshman class

• Assisted with record keeping, grading, and tests

• Weekend Supervisor – lead younger students in farm clean up duties

• Organized, managed, and lead home horse shows

Woodland’s Pony Farm (Brodnax, Virginia) June 2009

• Exercised and trained approximately 21 ponies for resale

• Interfaced with prospective clients

Crown Appraisal Group (Columbus, Ohio) 2008

• Computer data entry for real estate sales and comparables

Culver’s of Powell (Powell, Ohio) 2006 - 2008

• Transferred from Wisconsin, employee with the Culver’s organization since 2004

• Developed hospitality, time management and communication skills

• Certified Train the Trainer

• Shift leader - lead younger employees on daily tasks and training new procedures

References are available upon request.

Contact this candidate