Johnnie Childs
Atlanta, GA 30341
***********@*****.***
Education
Tuskegee University, Tuskegee, AL
Concentration: Accounting
1996-2000
Bradwell Institute, Hinesville, GA
Diploma: College Preparatory
Work Experience
Signal Support Specialist(25U)
03/2008-07/2010
United States Army
Knowledge, Skills, and Abilities
Radio, Cellular, and Tower Equipment Installers and Repairers are grouped into the following occupations for which the most important knowledge, skills, and abilities (KSAs) are listed.
• Radio Mechanics
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Radio Mechanics
Knowledge:
• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Skills:
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
• Repairing - Repairing machines or systems using the needed tools.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Troubleshooting - Determining causes of operating errors and deciding what to do about it.
Abilities:
• Finger Dexterity - The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
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Tasks and Activities
Radio, Cellular, and Tower Equipment Installers and Repairers are grouped into the following occupations for which occupation specific tasks, the most important generalized work activities, and detailed work activities are listed.
• Radio Mechanics
• Radio, Cellular, and Tower Equipment Installers and Repairers
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Radio Mechanics
Occupation Specific Tasks:
• Calibrate and align components, using scales, gauges, and other measuring instruments.
• Clean and lubricate motor generators.
• Examine malfunctioning radio equipment to locate defects such as loose connections, broken wires, or burned-out components, using schematic diagrams and test equipment.
• Insert plugs into receptacles, and bolt or screw leads to terminals in order to connect equipment to power sources, using hand tools.
• Install, adjust, and repair stationary and mobile radio transmitting and receiving equipment and two-way radio communication systems.
• Monitor radio range stations to detect transmission flaws and adjust controls to eliminate flaws.
• Mount equipment on transmission towers and in vehicles such as ships or ambulances.
• Remove and replace defective components and parts such as conductors, resistors, semiconductors, and integrated circuits, using soldering irons, wire cutters, and hand tools.
• Repair circuits, wiring, and soldering, using soldering irons and hand tools to install parts and adjust connections.
• Test batteries, using hydrometers and ammeters, and charge batteries as necessary.
• Test emergency transmitters to ensure their readiness for immediate use.
• Test equipment functions such as signal strength and quality, transmission capacity, interference, and signal delay, using equipment such as oscilloscopes, circuit analyzers, frequency meters, and wattmeters.
• Turn setscrews to adjust receivers for maximum sensitivity and transmitters for maximum output.
Generalized Work Activities:
• Repairing and Maintaining Electronic Equipment - Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
• Interacting With Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Inspecting Equipment, Structures, or Material - Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
• Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Detailed Work Activities:
• analyze operation of malfunctioning electrical or electronic equipment
• calibrate or adjust electronic equipment or instruments to specification
• conduct sequential tests to locate electronic malfunction
• distinguish colors
• fabricate, assemble, or disassemble manufactured products by hand
• install electronic equipment, components, or systems
• install electronic power, communication, control, or security equipment or systems
• install/connect electrical equipment to power circuit
• modify electrical or electronic equipment or products
• perform safety inspections in industrial, manufacturing or repair setting
• read blueprints
• read schematics
• read technical drawings
• read work order, instructions, formulas, or processing charts
• repair electronic components, equipment, or systems
• repair or replace electrical wiring, circuits, fixtures, or equipment
• replace electronic components
• solder electrical or electronic connections or components
• test electrical/electronic wiring, equipment, systems or fixtures
• test electronic or electrical circuit connections
• understand detailed electronic design specifications
• understand service or repair manuals
• understand technical information for electronic repair work
• understand technical operating, service or repair manuals
• use electrical or electronic test devices or equipment
• use hand or power tools
• use oscilloscopes in electronics repair
• use precision tools in electronics repair
• use soldering equipment
• use voltmeter, ammeter, or ohmmeter
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Radio, Cellular, and Tower Equipment Installers and Repairers
Occupation Specific Tasks:
• Assemble or erect communications towers, using construction or rigging equipment.
• Bolt equipment into place, using hand or power tools.
• Check antenna positioning to ensure specified azimuths or mechanical tilts and adjust as necessary.
• Climb communication towers to install, replace, or repair antennas or auxiliary equipment used to transmit and receive radio waves.
• Climb towers to access components, using safety equipment, such as full-body harnesses.
• Complete reports related to project status, progress, or other work details, using computer software.
• Inspect completed work to ensure all hardware is tight, antennas are level, hangers are properly fastened, proper support is in place, or adequate weather proofing has been installed.
• Install all necessary transmission equipment components, including antennas or antenna mounts, surge arrestors, transmission lines, connectors, or tower-mounted amplifiers (TMAs).
• Install or repair tower lighting components, including strobes, beacons, or lighting controllers.
• Install, connect, or test underground or aboveground grounding systems.
• Lift equipment into position, using cranes and rigging tools or equipment such as gin poles.
• Locate tower sites where work is to be performed, using mapping software.
• Perform maintenance or repair work on existing tower equipment, using hand or power tools.
• Read work orders, blueprints, plans, datasheets or site drawings to determine work to be done.
• Replace existing antennas with new antennas as directed.
• Run appropriate power, ground, or coaxial cables.
• Take site survey photos or photos of work performed, using digital cameras.
• Test operation of tower transmission components, using sweep testing tools or software.
• Transport equipment to work sites, using utility trucks and equipment trailers
• Installed, maintained and troubleshoot signal support and terminal equipment.
• Operated and performed preventative maintenance checks on computer systems and radios.
• Assisted with troubleshooting network, programming and database issues.
Mission Readiness Support/Civilian Role Player (CRP)
11/07-03/2008
Valbin Corporation, Ft. Stewart, GA
• Assisted with preparing soldiers within the US Army for battle prior to deployment.
• Performed military training exercises to ensure soldier readiness.
Customer Care Consultant
08/2006-11//2007
Afni, Opelika, AL
• Answered incoming calls in a prompt, professional and friendly manner for clients of Verizon wireless.
• Gathered information about the customer to place product/service orders or transfer the customer to the appropriate person/department based upon customer need.
• Utilized Afni and client reference information and computer software to investigate and update activity on customer account.
Additional Training
Good analytical, problem-solving, organizational and decision-making skills
Excellent written and verbal communication
Proficiency with all Microsoft Office productivity tools
Customer service, call center and call quality experience
Type 50+ wpm (words per minute)/3,000 kph (keystrokes per hour)