Human Resources Customer Service
Resume:
FRANCES PASTER
*** ***** *****, *****, ** *****
*******@*****.***
SUMMARY
As an experienced Human Resources professional, I would like to utilize my experience and knowledge in the Human Resources field by contributing to the progress and advancement of the organization, I would be putting the best use of my knowledge and experience while making important decisions related to the organization and for the people associated with it.
PROFESSIONAL EXPERIENCE
City of East Cleveland, East Cleveland, OH 2005-2010
Human Resource Director/Civil Service Secretary: Efficiently performed all functions related to human resources including labor contract negotiation, benefits administration, performance management, full scope of recruiting, training and staff development. Paid diligent attention to staff related matters and employee needs.
• Facilitate turnaround of underperforming division by personally coaching
Department Heads on efficient labor allocation, employee scheduling and staff
management practices.
• Reduced workers compensation cost and employee turnover rates by
establishing clear policy/procedure guidelines and providing effective conflict
management
• Wrote and published Policy and Procedure Manual
• Developed and delivered training programs on all topics related to company
policies
• Maintained EEO and Labor Law compliance
• Manage a high volume of work by balancing competing deadlines and priorities
effectively amongst a variety of diverse tasks
• Investigate routine issues and concerns impacting the work environment,
attendance, work rule violations, progressive discipline and performance improvement
• Process discipline, terminations, conduct exit interviews for employee
separations, prepare supporting documentation and participate in unemployment
hearings of impacted employees
• Attend all mandatory meetings, professional workshops & conferences
Human Resource Assistant/Acting HR Director: Managed all human resource functions. Improved employee relations; supported recruiting, training, retention, worker's compensation, benefits and payroll administration.
• Provided ongoing HR services to management and employees
• Served as the resident HR consultant by providing guidance to HR matters;
responded to routine HR inquiries actions ensuring compliance with applicable
laws, regulations and policies
• Basic advice and assistance to management regarding appropriate disciplinary
and adverse actions; advising management on policies/procedures; applying
knowledge of laws, rules, regulations, case law, principles and practices related to
employee conduct, performance and dispute resolution.
• Analyzing information related to on-the-job injuries or illnesses provided by
management and employees in support of the on-the job worker's compensation
claims
• Counseling management, employees and beneficiaries on basic benefit program
coverage, options, variances in coverage and advantages and disadvantages of
various types of benefits
• Schedule regular interdepartmental meetings and training sessions
• Created and tracked purchase orders for departmental expenses
• Maintain employee records in a manner that is compliant to organizational standards
Cleveland Hts/University Hts Board of Education 2000-2005
Teacher Assistant: Responsible for assisting classroom teacher in the general supervision and management of the children. Provide a warm and friendly personality and related well with children and employees to fulfill the responsibilities in accordance with the school's educational philosophy.
• Assisted in the implementation of the daily program under the direction the
teacher
• Assisted in planning and preparing the learning environment, setting up interest
centers and preparing needed materials and supplies
• Supervised the classroom when the teaching is out of the room
• Attended all staff meetings and recommended training programs and
conferences.
• Participated in professional workshops for the improvement of early childhood
education
• Maintain confidentiality about children and their families
Staff Assistant: Assist transportation manager in a wide range of clerical support.
• Answered calls and provided caller’s with basic information or forwarding to
the appropriate party
• Filing, faxing, coping, opening, sorting and delivering mail
• Payroll preparation
• Provide customer service to residents
• Dispatching
• Maintain office supplies and inventory control
EDUCATION
Virginia College Human Resource Management (Presently enrolled)
State of Ohio Education Dept Teacher Aide Certificate
Cuyahoga Community College Medical Billing (2003 – 2004)
Cuyahoga Community College Business Administration (1992- 1993)
Breckinridge Vocational School Business and Office Certificate
SKILLS
• Seminars: Train the Trainer, Progressive Discipline, Preventing Sexual Harassment, Civil Service, BWC Recordkeeping, BWC Drug-free Workplace, FSLA and FMLA
• Microsoft Word, Outlook
• Internet Explorer
• Scanner, fax, 10-key calculator
• Type 65 wpm
REFERENCES (upon request)
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