Customer Service Manager
Resume:
Frank T. Pagliaro
*** ********* ***, *********, **, 11572
***********@***.***
Objective
Versatile, hard-working, energetic, courteous, efficient, organized and dedicated college graduate seeking a high growth potential role in the field of business.
Technical Skills
SAP, Quickbooks, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Photoshop, Windows (XP, Vista, and 7), Mac OS, as well as other various Windows based applications and computer system hardware.
Language Skills
Working Knowledge of Spanish and Italian
Professional Experience
Drucker, Genuth, and Augenstein, Rockville Centre, NY, September, 2006-Present
File Clerk and Administrative Support
Assisted manager and co-workers to maintain all physical files
Assisted patients in completing necessary paperwork
Organized patient documents in appropriate order and place
Worked with managers to insure efficiency of workplace
RJM Acquisitions, Syosset, NY, June, 2010-January, 2011
Manager of Personal Debt, Customer Service Representative
Received incoming calls from clients in need of assistance
Assisted clients’ accounts with the firm, helping them to settle their debt accounts
Informed clients of their current standing with personal accounts when needed
Worked in a team effort with account crises to resolve issues
Received payment information from clients and recorded the information in business system
Gained knowledge of financial institutions, overdrawn accounts, personal finance, and inner workings of individual situations
CVS Pharmacy, Rockville Centre, NY, June, 2008-August, 2009
Cashier, Customer Service, Sales Representative
Handled cash transactions, payments, and customer returns
Worked with superiors and assisted them in managerial duties
Assisted in purchasing orders
Assisted clientele
Other Relevant Experience
Marist Institute of Public Opinion, Poll Conductor, September 2007-May 2009
Oceanside Department of Community Activities, Camp Counselor, June 2005-August 2009
Education
Marist College, Poughkeepsie, NY, August, 2007-May, 2011
Major: BS Business Administration, Concentration in International Business and Finance
Minor: Global Studies
Honors: Deans List, Alpha Kappa Psi Professional Business Fraternity, Inducted Fall, 2009
Studied Abroad in Florence, Italy, Scuola Lorenzo de’ Medici, Spring of 2010
Contact this candidate