Senior Head teller, customer service suprvisor

**** ***** ******

Colorado Springs, CO ***** 719-***-****

***************@*****.***

Giovanna Wiggins

OBJECTIVE

Seeking a position in Customer Service, Bank Teller, or Senior Head Teller

SUMMARY STATEMENT

Skilled professional with 20 plus years of experience working in Customer Service and Banking.  Highly developed organizational and time management skills.  Excellent team player with demonstrated experience of working diplomatically and collaboratively with all levels of staff to ensure successful implementation of projects. Key strengths in proactive approach, attention to detail, ability to learn quickly, and ability to work as a team player

WORK EXPERIENCE

Colorado Capital Bank 10/2004-01/2009

Customer Service Specialist/ Senior Head Teller/ New Account/Admin. Assistant

Fully responsible for all initial customer interface

Assist with cross checking for errors within customer accounts

Open/close accounts and assist executives with daily, weekly and monthly reports

Assist Treasury Management department in identifying potential new accounts or deposits

Trained new tellers to uphold company standards and regulations

T-Mobile Wireless 05/2003-10/2004

Customer Care Representative

Responsible for answering incoming calls regarding billing or technical issues

Resolved customers issues in a timely manner

Provided one call resolution and build rapport with customers, new and tenured

Help customers in a professional and skilled manner, dealing with escalated calls and unhappy customers

Peoples National Bank 8/2000-3/2003

Personal Banker and New Accounts

Responsible for assisting customers with any banking needs

Helping new customers get familiar with bank rules, regulations, and policies and procedures

Trained new tellers to be in compliance with bank standards and familiarity with bank system

Peterson Air Force Base 10/1981-7/2000

Customer Service Representative

Started as cashier and worked in various departments to gain knowledge of other areas

Additional duties held include, but not limited to: Store Detective, Clothing Department

Promoted to Supervisor for the Layaway Department

Trained new staff to adhere to customer satisfaction and build lasting rapport

Responsible for high volumes of cash on a daily and nightly basis

Was the point of contact for annual inventory research

Was in charge of annual Layaway Department Inventory Audit

EDUCATION

Community College of Rome

Associates in Accounting

Contact this candidate